Customer Success Architect, ServiceNow
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- A passion for working with customers
- 8+ years of progressive experience as part of a professional services organization; or equivalent education/experience
- Worked in advisory roles focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Experience at F100-1000 accounts
- Depth in digital transformation design, implementation, and management
- Expertise in one industry, "minors" in one or two additional industries
- IT, HR, or GBS transformation experience
- Experience in establishing and maintaining executive relationships with CxO and business line leaders including managing expectations
- Identified business outcomes, and goals and have achieved them
- Experience in serving as part of a client account leadership team
- Developed account partnering (co-delivery) relationships with large consultancies and technology implementation firms
- Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites would be an advantage
- Right to work in the country
What the job involves
- Join our outstanding Customer Success Team that enables our customers to utilize our innovative ServiceNow Platform most effectively
- You will do this through a portfolio of standardized services, leading best practices, methodologies, and tools based on experiences from thousands of customer engagements
- And of course by leveraging your vast experience in driving digital transformation
- “If our customers are successful, we are successful!” This will be your mantra
- You will bring it to life by delivering consultancy and services to F500 companies up to the CxO level
- You are building relationships across customers and partners and acting as a trusted advisor in many different areas like Vision & Strategy, Roadmap Development, Partner Management, Implementation Strategy, Value Management, Governance, and Product Adoption – just to name a few
- There’s plenty of standardized ServiceNow best-practice material available so you can respond to the customer’s needs
- In that fashion, you will be working with 1-5 customers, organizing your work yourself
- This is one side of the medal
- On the other side, you are orchestrating the internal collaboration of the ServiceNow account team
- Because you are not alone
- Our philosophy that we live day in and day out is “Teamwork makes the Dream work"!
- The final objective is a successful, happy customer that will provide a high customer satisfaction rating based on the achievement of tangible value derived from their digital transformation
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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