Site Reliability Engineer, Apple
Apple Service Engineering / Provisioning
More information about location
Personal technology company
Open for applications
Personal technology company
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
Apple's mission is to bring the best user experience to its customers through its innovative hardware, software, and services.
Role
Who you are
- Experience in DHCP and PXE, or other low-level networking protocols
- Motivated problem solver with an understanding that business needs are a balance between velocity and scope
- Must have some experience working across multiple timezones to deliver and launch production-changing projects
- Multiple years experience in one or more of the following languages: Golang, Python, YAML, JSON, Anaconda, Puppet
- Experience in multiple of the following technologies: CI/CD, Spinnaker, Jenkins, Prometheus, PKI/asset identity management
- Bachelors degree in Computer Science or related field, or equivalent employment
What the job involves
- The Apple Service Engineering - Provisioning SRE team is looking for Site Reliability Engineers to build and run the services that hundreds of millions of customers use every day
- This team provides systems that are foundational for many of Apple’s services such as iCloud, iMessage, and FaceTime, and more
- The best candidates will have Software Development skills and strong Linux / Networking / Hardware expertise. Our customers count on us to provide extraordinary availability, scalability and security for services that “just work"
- We're looking for a creative, versatile, and passionate person who loves designing, engineering and running systems and infrastructure that will help millions of customers. If this sounds intriguing then we'd love to hear from you!
- This role is for a full-time SRE to develop on the automation of provisioning new hardware for Apple datacenters, and for running that automation in production, with users such as high-traffic orchestration systems that drive mass configuration changes
- The role involves understanding the team's roadmap; taking ownership of projects or deliverables within that roadmap; designing solutions and building buy-in for those designs; and successful delivery of those designs in order to meet the project goal
- The role involves giving technical feedback to colleagues to assist them in the delivery of their designs, features and projects, as well as follow and champion technical standards across the two-site team in collaboration with other members of the team
- The team has an on-call rota including the week-ends and the successful candidate should expect to handle alerts and other escalations in order to maintain a high level of availability and functionality for our provided services
- The team is in two shards in UK and US and cross-timezone meetings are a core feature of how our team collaborates, reaches agreements, and executes to deliver projects
- While we develop and run automated services, a deep understanding of OS/hardware interactions, BIOS configurations, and low-level networking protocols is necessary in order to investigate anomalous behavior and document constraints and expectations in an automated format
Salary benchmarks
Our take
With a market capitalisation that reached $3 trillion in 2022, Apple is the world's most valuable company. A vertically integrated approach and obsessive focus on the user experience have helped to make Apple one of the most successful companies in the world.
Since taking over at Apple, Tim Cook has been carefully curating the company's reputation as a champion of consumer privacy, trying to set the company apart from others that monetise their users' data.
The company even went as far as to introduce sweeping privacy changes which made it difficult to tailor ads to Apple’s 1bn+ iPhone users. This rocked the $400bn digital ads market, seriously harming the revenue of its bigger rivals in the lucrative industry and forcing them to rebuild their ad infrastructure.
Despite this, the company has been shaken by supply chain issues and moved a considerable amount of its manufacturing from China to India, and increased its Vietnam presence. This is because of multi-pronged production disruption in China, the second largest customer market for Apple, and triggered an estimated 10% revenue drop in the first quarter of 2023.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
204% employee growth in 12 months
Company
Company benefits
- Everyone has different needs and schedules, and that’s why we offer medical plans that cover both physical and mental healthcare
- In addition, employees have the option to access medical professionals from almost anywhere and get free confidential counselling — virtual or in person
- You could also be eligible for help with fitness-related expenses
- Our medical coverage plans include family-friendly features such as fertility treatments
- Because we know there’s more than one way to bring a new child into your family, we support all kinds of new parents with paid leave and our gradual return-to-work programme
- You also get paid time away if you need to care for an ill family member and free guidance to help you find support for childcare, elderly care, legal referrals and more
- At Apple, we make sure women earn the same as men performing similar work. As part of that effort, your salary history is history — we won’t ask
- Every employee here also has the opportunity to become an Apple shareholder, because all are eligible for stock grants and also a discount when purchasing Apple stock
- To help you prepare for retirement, our pension can help you meet your savings goals. And to help you prepare for the unexpected, you’ll have the security of multiple forms of income protection
- Plan on developing both professionally and personally. Apple University creates classes, seminars and beyond-the-classroom tools that help employees understand Apple’s culture, organisation, values, and role in the world. You can sharpen general business and software skills through online classes
- For more formal education related to advancing your career at Apple, we’ll reimburse you for certain educational expenses, including tuition
- Whether you’re exploring personal pursuits, welcoming a new child or caring for a family member, rest assured that you’ll have paid time away when you need it most
- When you give money to an eligible organisation, we’ll match your donations one-for-one, so your contribution is doubled. And if you choose to donate your time, we’ll contribute US$25 for every hour you volunteer. Whether you donate time or money, Apple will match your contributions up to US$10,000 a year
- Get the world’s best prices on the world’s best products — Apple products. You’ll also get deals on great third-party accessories
- And there are services to help you manage life’s day-to-day tasks: dinner reservations, pet-sitters, shopping, personal travel, financial guidance and more
Company values
- We believe that we’re on the face of the Earth to make great products
- We believe in the simple, not the complex
- We believe that we need to own and control the primary technologies behind the products we make
- We participate only in markets where we can make a significant contribution
- We believe in saying no to thousands of projects so that we can really focus on the few that are truly important and meaningful to us
- We believe in deep collaboration and cross-pollination of our groups, which allow us to innovate in a way that others cannot
- We don’t settle for anything less than excellence in every group in the company, and we have the self-honesty to admit when we’re wrong and the courage to change
Company HQ
Cupertino, CA
Articles
Leadership
Tim Cook
(CEO, not founder)Joined Apple in 1998 and held various senior roles before being promoted to CEO in 2011. Previously Spent 12 years with IBM, most recently as director of North American Fulfilment, where he led manufacturing and distribution functions for IBM’s Personal Computer Company in North and Latin America
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