Customer Success Manager, MagicSchool AI
$70-100k
+ Equity
AI education platform
Posted today
AI education platform
21-100 employees
Posted today
$70-100k
+ Equity
21-100 employees
Company mission
To help lighten the load, so teachers can save their energy for where they shine best - in the classroom, in front of students.
Role
Who you are
- Driven: You’re committed to success, take ownership of tasks, and work hard
- Smart: You learn quickly, are curious, and can creatively solve challenges
- Relationship-focused: You easily build relationships, are empathetic, and communicate effectively
- Collaborative: Work well with cross-functional teams and can influence decision-making
- Organized: You’re detail-oriented, diligent, and can juggle multiple responsibilities
- Experience working in education, preferably as a teacher or within an edtech company
- Previous experience in a customer-facing role, ideally in customer success or account management
What the job involves
- As a Customer Success Manager, you will ensure a portfolio of mid-level schools and districts effectively use MagicSchool to reduce teacher burnout and improve student learning
- You will manage projects, oversee customer relationships, and help mid-level clients integrate MagicSchool into their daily operations
- By facilitating onboarding, training sessions, and regular check-ins, you will drive product adoption, deepen usage, and secure renewals, helping partners achieve their goals
- Your role is central to building strong, lasting relationships within our education community
- Ensure 90% of portfolio schools adopt MagicSchool into their weekly workflow
- Run effective meetings, including onboarding, PDs, and check-ins
- Create helpful content (tutorials, documentation, videos, etc.) to support teachers and administrators
- Monitor and triage schools that are underperforming and design effective intervention programs
- Achieve a 90% contract renewal rate for the 25-26 school year
- Can identify and build relationships with decision makers
- Build trust and influence with both teachers and administrators alike. Can talk pedagogy and budgeting
- Achieve a Net Revenue Retention (NRR) rate of at least 110% annually
- Reduce customer churn rate to below 5% per quarter
- Increase account expansion revenue by 15% year-over-year
- Stay organized and manage multiple tasks, keeping up with customer communications and timelines
- Leverage technology and data to monitor customer progress and improve processes
Our take
MagicSchool AI is levelling up education with its generative AI tools designed to enhance both teaching and learning environments. Initially focused on creating AI-driven resources for educators, the company is now expanding to provide tools directly for students, to support various learning activities and improve educational outcomes.
These tools are built to streamline and enrich the educational experience with customized AI solutions that cater specifically to the needs of teachers and students. By working closely with educational institutions and incorporating feedback, MagicSchool aims to address common challenges in education and make AI a valuable asset in the classroom.
With substantial funding to its name, its clear that investors see the potential in MagicSchool's proposition. The company is now ready to take the next step in its mission of integrating AI into educational settings to benefit both teachers and students.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jun 2024
$15m
SERIES A
Aug 2023
$2.4m
SEED
Total funding: $17.4m
Company benefits
- Work from home
- Unlimited Time Off
- Insurance (we offer four different 100% employer-paid health insurance plans, and dental and vision are also offered at very low premiums)
- $100 Monthly Wellness Stipend
- 401k Match (we match 100% of the first 1% and 50% of your next 5%)
- Stock Options (all of our employees are offered generous stock options, vested over 4 years)
Company values
- Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families
- Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI
- Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs
- Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before
- Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education
- Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world
- Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do
Company HQ
Civic Center, Denver, CO
Articles
Leadership
Adeel Khan
(CEO)Previously a Founding School Director/Managing Director of Schools at DSST Public Schools. Prior to that, they were a Social Studies Teacher at KIPP Metro Atlanta and a Special Education and English Teacher at Teach for America.
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