Director of Product Management, Mastercard
Customer Success & Optimization
$148-247k
Salary dependent on location
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
$148-247k
Salary dependent on location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Experience in an external-facing role, such as sales, business development, account management or customer success
- Ability to flex between 1) strategic conversations with executives and 2) technical/operational discussions with daily contacts
- Comfortable leading large group discussions
- Customer-oriented mindset
- Results-driver, with flexible demeanor and willingness to pivot
- Strong analytical mindset with the ability to extract learnings and identify key insights
- Naturally curious and willing to ask lots of questions
- Creative problem solver, able to influence others
- Excellent organizational and time-management skills with attention to detail and follow-through
- Ability to react with appropriate levels of urgency to situations that require quick response or turnaround
- Exceptional written and verbal communication skills
- Strong team focus and ability to collaborate with team members and business partners
- Comfort with creating structure in ambiguous circumstances
- Strong sense of humor and willingness to have fun!
What the job involves
- As Mastercard seeks to define a world beyond cash, we are pursuing payments across all technologies, verticals and use cases
- One of the largest identified opportunities for Mastercard is revolutionizing consumer bill pay in the US
- The US Bill Pay team is bringing new solutions to this ecosystem by combining Mastercard’s leading card and merchant networks with our bill pay assets
- The Director will be part of the US Bill Pay team
- The Director, Product Management (Customer Success and Optimization) will be responsible for customer success and optimization for Mastercard’s RPPS bill payment network
- Lead QBRs with key RPPS partners (originators, receivers and sponsor banks). The purpose will be to ensure partners are maximizing their usage of RPPS – going beyond basic reporting to discuss actionable data and operational insights with partners
- Develop strong relationships with key people at our partners and have regular discussions to help them optimize usage of the network. Gather customer feedback about how Mastercard can enhance the network and share that with internal partners
- Identify new opportunities to use data to optimize the network, and work with data science/analytics team members to make them a reality. This may include reports to be sent to customers or analytics dashboards to monitor network activity
- Support the Bill Pay business development team by acting as the RPPS subject matter expert
- Work in partnership with Mastercard account management teams to bring new sponsor banks into the network
- Collaborate with cross-functional stakeholders: account management, product development, business operations, engineering, finance, marketing
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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