Sales Development Representative, Dixa
Conversational customer service platform
Job no longer available
Conversational customer service platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To build stronger bonds between brands and their customers through its all-in-one customer service platform.
Role
Who you are
- Excellent command of English (spoken and written)
- Go-getter: you’re a self-starter and nothing gets in the way between you and your targets. You knock down the obstacles, stay focused, and learn from your mistakes. Ultimately, you love to exceed targets
- Curious: you’re a lifelong learner and you’re curious to understand the what, why and how in most situations. You’re curious about the pain points of our prospects, and how Dixa can solve their problems
- Process-oriented: you’re able to make a plan and stick to it to achieve your goals
What the job involves
- At Dixa, you’ll join a mission-oriented team with clear targets that put you on a path towards becoming a Senior SDR first, then an Account Executive
- You’ll practice value-selling, learn to build a market, and help a Danish software company scale in the CX space in the UK
- Based in Dixa's London office, you will be surrounded by a team of SDRs, Account Executives and Sales leaders you can learn from to build the foundations of a successful Sales career
- Outbound prospecting: identify and engage with prospects by phone, email or on LinkedIn
- Build a robust pipeline for your assigned Account Executive
- Successfully explain the Dixa value drivers to set up meetings with qualified prospects
- Handle objections from potential customers who may be using or considering a competitor
- Establish and maintain relationships with customers to gain referrals and expand the customer base
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
The customer retention rates of a business are essential to growing revenue, and offering excellent customer service is one of the primary ways this is achieved. However, today's rapidly developing technological landscape makes it difficult for businesses to juggle all the latest customer service tools, showing a demand for a more unified and efficient alternative.
Dixa provides an all-in-one customer service platform for businesses, including features for chatbots, automation, and inbound marketing. The platform integrates within all major platforms to facilitate consistent customer experiences, in addition to providing a single point of truth knowledge base for customer experience data.
Whilst there is no denying that Dixa will face fierce competition from more specialised customer service tools, the company has been smart to recognise that businesses are craving a more unified and efficient alternative to the arsenals of fragmented platforms. Through this approach, the company aims to help businesses to maximise the quality of its customer's experiences, replace repetitive workflows with automation, and empower businesses to craft interconnected customer experiences.
Insights
Few candidates hear
back within 2 weeks
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2021
$105m
SERIES C
Feb 2020
$36m
SERIES B
Total funding: $157.7m
Company benefits
- Flexible working - We appreciate the need for work and home life balance, whether that’s clocking out early to pick up kids, attend appointments, or go for a run. Friendship is built on trust
- Autonomy - We’re here to guide you, but you define your own trajectory. We encourage you to explore the opportunities within Dixa that give you the most energy
- Continuous learning - We offer training budgets for courses, conferences or networking events. Any other ideas for your growth? Let us know and we’ll make it work!
- Meaningful work - We are all working towards the same thing: building Customer Friendships. Whatever your role, you’ll see your impact on that mission
- Future planning - Your future is important to us, whether that’s babies, health or retirement. We offer family leave, family flexibility, insurance and pensions. We want to simplify planning for a future to give you peace of mind
- Other bits & bobs - Get to know your fellow Dixaterians over food and drinks (all catered in HQ). We also get people together now and again for company offsites and team socials (not always after work)
Company values
- Transparency - Friends are honest with each other. We consider it important to share our honest thoughts, feelings and opinions to help others, and ourselves, deliver our best work, irrespective of levels
- Inclusion - Friends include each other. We want our colleagues to feel comfortable in their skin and empowered by their individuality. It’s important for us to cultivate a culture where each person has a unique sense of belonging, irrespective of their background
- Encouragement - Friends encourage each other. We lift each other up during the difficult times, share accountability when we get things wrong, and celebrate together when we get things right
Company HQ
København K, København
Articles
Founders
Jacob Vous Petersen
(Senior Director of Engineering)Initially served as the company's CEO then CTO. Previously worked for 4 years at Cirque, holding various positions such as Director of Software Development and Software Development Team Lead.
Formerly served as the company's VP pf Engineering. Previously Software Web Developer at DR - Danmarks Radio for 1 year and at GAFFA for 2 years.
Krisztian Tabori
(Director of Product Marketing)Formerly served as the company's Head of Creative & Design. Previously Web Designer at DR - Danmarks Radio for 1 year.
Mads Fosselius
(CEO)Previously COO and Partner at Cirque for 4 years.
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