Senior Specialist Technical Account Manager, Amazon
AI/ Machine Learning
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Experience in design/implementation/operations/consulting with distributed applications
- Experience in technical engineering
- Bachelor's degree
- Internal enterprise or external customer-facing experience as a technical lead
- MSc or PhD in a relevant topic for AI/ML
Desirable
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
- Experience (5+ years) in either designing or supporting the AI/ML technologies, like Apache MxNet, TensorFlow, Amazon SageMaker, Amazon Lex, Amazon Polly, Amazon Transcribe, Amazon Comprehend and Amazon Rekognition
- Company or regional-level recognition in the area of specialization
- Ability to understand complex application data flows and bridge the gap between technical and business app requirements
- 10+ years of technical engineering experience
- Experience in operational parameters and troubleshooting for four (4) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Experience in Informational Technology operations
- Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
- Experience with AWS services and/or other cloud offerings
What the job involves
- Are you passionate about Artificial Intelligence (AI) and Machine Learning (ML)?
- Do you like to solve the most complex and large-scale challenges in the world today?
- Would you like a career that gives you opportunities to help customers and partners that use cloud computing services to run their solutions faster, safer and at lower cost?
- At AWS Enterprise Support we are looking for a Senior Specialist Technical Account Manager (STAM) to provide unique deep-dive technical engagements for our Enterprise customers across the EMEA
- You would be one of the founding members of a dynamic team bringing the latest in disruptive, cutting-edge cloud computing technologies to bear on the difficult cost and agility challenges facing many organizations
- You will provide strategic technical guidance to proactively improve performance, reliability, security and cost-effectiveness of customers’ solutions using AWS best practices
- This role will focus on AI/ML AWS services such as Amazon SageMaker, Amazon Transcribe, Amazon Rekognition, and Amazon Comprehend
- This position will require the ability to travel 20% or more as needed
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Founders
Jeff Bezos
(Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO (not founder))Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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