Technical Escalation Engineer, VAST Data
EMEA
All-Flash File and Object Storage solution
Open for applications
All-Flash File and Object Storage solution
501-1000 employees
Open for applications
501-1000 employees
Company mission
To bring an end to decades of complexity and application bottlenecks.
Role
Who you are
- Proven experience as a NOC Operator or in a similar network monitoring role is preferred
- Superior communication skills, both written and verbal, to interact with technical and non-technical stakeholders
- Strong understanding of networking concepts, protocols, and technologies (TCP/IP, SNMP, DHCP, DNS, etc)
- Ability to work independently and collaboratively in a team-based environment
- Excellent problem-solving and analytical skills, with the ability to multitask effectively
- Willingness to work in a 24/7 shift-based environment, including nights, weekends, and holidays. Option for Wednesday – Saturday shift, Sunday -Wednesday, or Monday – Friday
- Detail-oriented and committed to maintaining accurate documentation
- Demonstrated commitment to continuous learning and self-improvement
What the job involves
- VAST Data is looking for a Technical Escalation Engineer to join our growing team!
- This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence
- This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history
- As a Technical Escalation Engineer, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters
- You will work in a 24/7 network operations center-style environment, ensuring the availability, reliability, and security of services
- This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders
- Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly
- Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes
- Perform initial investigation and diagnosis of problems, escalating complex issues to support
- Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system
- Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication
- Conduct routine checks and audits to identify potential problems or vulnerabilities
- Assist with the implementation of changes and updates to the infrastructure as directed by team leads
- Assist with writing Root Cause Analysis documentation, and delivering to customers within prescribed timelines
- Participate in shift-based work schedules, including nights, weekends, and holidays, to provide 24/7 coverage
- Maintain up-to-date knowledge of VAST Data Platform technologies via prescribed hands-on training modules
- Adhere to security protocols and ensure the confidentiality, integrity, and availability of network and system data
- Provide excellent customer service to internal and external stakeholders during incident resolution and communication
Salary benchmarks
Our take
Data is changing. It floods into organizations with a volume and velocity previously unseen in enterprise IT. However, transforming that data into business-impacting insights stresses common storage systems that are based on archaic architectures. VAST Data's all-flash data platform addresses the challenges and compromises of scale, performance, efficiency and cost, to better meet the demands of today’s data-deluged and AI-powered enterprises in a new era of machine intelligence.
VAST's average customer manages approximately 12 petabytes of data with its technology. The company's average deal size is approximately $1 million, but it has several customers with over $10 million invested. The company more than doubled its customer base in 2021.
The company has found success across a range of verticals, from quantitative analysis to life sciences. The market for data platforms for deep learning is expected to become a $280 billion market by 2030, and since its Series E funding, VAST has the financial comfort to continue product development and refinement which will help it consolidate its impressive market-leading position.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2023
$118m
SERIES E
May 2021
$83m
SERIES D
Total funding: $381m
Company benefits
- Health, vision and dental coverage including flexible spending accounts
- Work from home opportunities
- Unlimited vacation
Company values
- Together, we share one core value: Innovation
Company HQ
Theater District, New York, NY
Articles
Leadership
Renen Hallak
(CEO)BA and an MSc in Computer Science. Prior to founding VAST, they led the architecture and development of an all flash array at XtremIO as VP of R&D.
Shachar Fienblit
(Chief R&D Officer)BSC in Computer Software Engineering. Prior to Co-founding VAST, they were the VP of Engineering at Kaminario before being promoted to CTO.
Jeff Denworth
(VP of Products & CMO)Prior to Co-founding VAST, they were the SVP of Marketing at CTERA Networks and DDN Storage.
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