Client Engineer, Octopus Energy Group
Kraken Technologies UK
2+ days a week in office
Entech company
Job no longer available
Entech company
1001+ employees
Job no longer available
2+ days a week in office
1001+ employees
Company mission
Octopus Energy's mission is to speed the transition to a sustainable, low carbon future through renewable energy and technology whilst putting customers at the heart of everything they do.
Role
Who you are
- Strong technical background: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. An understanding of Python and SQL, and being comfortable to dig into platforms and databases
- Technology-first: Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively, with experience in agile delivery. Experience working with technical stakeholders (developers, QA, solution architects)
- Curiosity and initiative: If you have an eye for detail, enjoy self learning and aren't afraid to "try and see" then this is the job for you. Supported by a fab team this is an independent role where success relies on you trusting your gut and taking initiative
- Time Management: We need to get back to clients quickly. This is self managed - you should feel confident following up on actions, responding to the client and chasing the supporting team for answers in a timely manner
- Confident Communication: Confident to communicate the Kraken way of thinking and to provide updates on feature developments. Can lead meetings and drive forward the development strategy within your domain. Can build supporting slides, gantt charts, flow diagrams to aid this
- Experience client-hands: Experienced with clients and bring the perspective of the clients to the table for effective prioritisation, while being able to influence the methodologies/architecture practices within the clients
- Patiently Eager: Large transformation take time to execute, but you need to be on your toes are things can change quickly and require you to problem solve and sometimes challenge traditional ways of thinking
What the job involves
- These roles will within Kraken Customer & Kraken Utilities
- Kraken Customer
- What we do: build the most AI-driven, innovative, forward-thinking platform for energy management
- From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry
- Why we do it: future energy will not look like energy as we know it today
- We need to not just think about our future, but build for it
- Now
- Kraken Utilities
- We’re extending the potential of our Kraken platform to serve clients in water and broadband industries and have created a new business; Kraken Utilities
- This team has already signed 4 clients; Severn Trent, Leep, Portsmouth Water, and Cuckoo
- We are ramping up our capabilities to support these new clients and revamping the existing platform with new business workflows and capabilities
- We want to bring all the information within the energy industry to these new industries
- Individuals who are happy working with technical and non-technical stakeholders (developers, QA, solution architects, product managers and business managers)
- They are ready to make things better for customers, building great products and bringing people together to find solutions
- They will deal with all types of integration with Kraken (our CIS/CRM platform) and they will have to guide our clients on best practices & solutions on how to enable business capabilities effectively
- Potential integration points can include ERPs, CRMs, Enterprise Asset Management solutions, FSM etc
- Typically, this individual will need to always work in the intersection of our technology teams, Kraken operational teams and our client teams
- They will need to understand how Kraken works, identify problems and refine optimal solutions to leverage existing and new capability from within Kraken
- They will deal with complexity across multiple customer journeys with a variety of customer types and end users
- This person will play a critical role in bringing the best of Kraken to our clients ensuring we’re delivering transformative change to our clients
- Understand, read and design (potentially even write) reliable code & systems
- Identify new ideas and technology to improve the product
- Conducting root-cause analysis, alongside client and kraken engineers
- Support the engineering teams to deliver product features
- Contribute to the software engineering culture here at Kraken
- Collaborate regularly with colleagues with many different professional specialities to create innovative solutions that delight our customers and colleagues
- Work as part of a high performing team of engineers, product manager and designers and regularly seeking feedback and growing your skills as technical professionals
- Experience as a customer facing roles - presenting and designs solutions. Domain experience in B2B SaaS area is preferred
- Strong oral and written communication skills, presentation skills, and comfortable explaining complex concepts to both technical and non-technical audience
- Proactively identifies team or organisational needs, documents it in its depth, evaluates the criticality of the need, then proposes strategies to implement the solution
Salary benchmarks
Our take
According to Octopus, the energy industry in the UK is ruled by a handful of complacent companies peddling fossil fuels, pricing trickery, and poor customer service. Aiming to disrupt the status quo with sustainable energy, Octopus entered the market in 2016 and they now supply energy to millions of homes in a number of countries. Octopus has made a name for itself in energy circles largely because of its “Kraken” technology platform, which it claims is able to reroute energy from renewable sources around a network far more efficiently than competitors.
Octopus Energy further differentiates itself through its aspiration to make everything as easy as possible for consumers, from the simplicity of their bills and the fact that customers are not locked into a contract so they can leave at any time to offering customer service over email and social media at times that suit customers. They aim to make the eco‐friendly choice the easy choice, so all of their tariffs use 100% green electricity, while not being more expensive than their competitors' non-green tariffs.
They are continually creating innovative new products. For example, Octopus Tracker where prices changes daily to guarantee you get the market rate; Agile where the price changes every half hour to enable you to benefit from cheap electricity when the sun shines, the wind blows, and the networks are under-utilised. One of the current challenges they face is that their products are more complex than their competitors, given they use 1000x more data than traditional energy companies. They're exploring ways to explain to customers exactly how their products work.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
44% employee growth in 12 months
Company
Employee endorsements
Challenging work
"The work that I am doing is often quite difficult. I am constantly challenged and problem solving, which I find rewarding as it means I am always..."
Funding (last 2 of 6 rounds)
Dec 2023
$800m
GROWTH EQUITY VC
Jul 2022
$225m
GROWTH EQUITY VC
Total funding: $2.5bn
Company benefits
- Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
- Flexi working environment
- Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
- Unlimited paid time off policy
- Work from home opportunities
- Equity Option Scheme - Everyone owns part of what we’re building with shares
- Tech - We want to get the best out of our people and get that everyone is slightly different. Have a certain tech requirement? We’ll do our best to get it
- Money Coach - You may want to think about financial planning. The company has an arrangement with Octopus Money Coach. They offer the opportunity to talk with a professional coach
- Wellbeing - Need some calm in your life? We have 'Octopus Headspace Licences' available. Twice a week we have 45 Minute live yoga class open to all Octopus staff!
- Parents - get access to tax free childcare and maternity and paternity pay. We’re always looking for new ways to support parents, during lockdown we created OctoKids TV to help keep your kids occupied and entertained (https://octopus.energy/blog/octopuskids/)
- Office culture - Our offices are stocked with fruit, breakfast, great coffee, and soft drinks (and ice lollies if you're lucky)! Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner. We won best company to work for in 2019 and our CEO, Greg has recorded a podcast about our culture and how we empower our people. Check out what our people say at Glassdoor!
- Car Salary Sacrifice - Browse the wide selection of electric vehicles and get a sample quote under our workplace salary sacrifice scheme. If approved, the monthly leasing costs are taken directly from your gross salary each month meaning you're saving on paying some tax
Company values
- Autonomy
- Empathy
- Innovation
- Impact
Company HQ
Fitzrovia, London, UK
Articles
Founders
Greg Jackson
(CEO)Previously Adviser at Ashcombe Advisers for 9 years and Non-Executive Director at Zopa for 7 years.
James Eddison
(CTO)Previously CEO at Claripoint for 7 years and CTO at Tangent Labs also for 7 years.
Stuart Jackson
(CFO)Previously Director of "Foundation" Business Unit at Barclaycard for 2 years and Chief of Staff, Secured Lending SBU at Barclays also for 2 years.
People progressing
Joined as Marketing Assistant, being promoted to Marketing Executive after 6 months and again to Junior Product and Marketing Manager after 7 months. After 8 months they became a full Product and Marketing Manager.
Joined as Senior Talent Partner, being promoted to Talent Manager after 1 year and again to Head of Talent Acquisition after 8 months.
Diversity & Inclusion at Octopus Energy Group
- Unconscious Bias workshops for interviewers and hiring managers
- Octopus Energy Equality Foundation
- Partnership with the Saracens High School - inspiring future generations - https://www.saracens.com/powering-futures-together-saracens-high-school-octopus-energy/
- Octopus Energy Internships - https://octopus.energy/blog/ada-lovelace-tech-internship/
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