Senior Customer Advocate, ServiceNow
Office of the Chief Customer Officer, AMS region
$155.6-272.4k
OTE
Plus equity (when applicable) & Variable/incentive compensation
More information about location
2 days a week in office ( East 42nd Street, NY)
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$155.6-272.4k
OTE
Plus equity (when applicable) & Variable/incentive compensation
More information about location
2 days a week in office ( East 42nd Street, NY)
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Ideally located in NY or open to relocation to NY
- Willingness to work flexible, fluctuating hours across multiple time zones
- 10 years of relevant work experience
- 5-10 years in a previous account executive role (ServiceNow strongly preferred)
- 5+ years engaging with and influencing C-level executives
- Executive presence, leading and communicating with confidence at all levels internally and externally
- Demonstrated success collaborating across a large, matrixed org environment with virtual stakeholders
- Understanding of ServiceNow’s corporate strategy
- Proven capability coaching and guiding high-performing sales teams in indirect matrix capacity
- Exceptional verbal and written communication skills, with the ability to simplify complex ideas in a concise manner
- Demonstrated passion for learning and agility
- Seeks and quickly acts on feedback to evolve programs and approach
- Ability to manage change and ambiguity with an action-orientation and strong work ethic
- Sharp business judgment, ability to see "big picture" and problem solve with shifting priorities
- Superb ability to influence and motivate others
- Experience in driving cross-functional collaboration, building consensus and trust
- Proficient with PowerPoint and Excel
What the job involves
- The AMS Customer Advocate opportunity is a career accelerator and chance to be an integral member of the Office of the Chief Commercial Officer (CCO)
- This is an exceptional opportunity to work alongside senior executives, and our largest and most strategic customers
- In this role, you will design and execute high-impact customer programs in AMS, working closely with the CCO to ensure all interactions – from pre-briefing to follow-up – exceed customer and CCO expectations
- This role will help prepare the CCO for major interactions with customers, partners and internal/external stakeholders
- This Customer Advocate will closely work with field sales, marketing, product teams, and other cross-functional teams to ensure an impactful experience for our customers and CCO before, during, and after the engagement
- Advocate will prioritize, calibrate, prepare, deliver, and follow up on the CCO customer engagements with the highest standards of quality
- Optimizing the CCO’s engagement with Customers end-to-end
- This Customer Advocate will be a key driver of cross-functional efforts, collaborating with field sales, marketing, product, and other teams to deliver best-in-class customer experiences
- By leveraging your strong communication and relationship-building skills, you will directly contribute to our ServiceNow growth strategy, providing strategic guidance and thought partnership to the CCO
- Collaborate with Customer Advocate Director to execute on the AMS Customer Engagement strategy of the CCO
- Lead, organize, and manage executive-level customer engagements for the CCO in line with pipeline maturity and long-term relationship development priorities
- Attend customer meetings, drive to milestones, and track, assign, and drive the delivery of clear action items
- Develop key metrics, capture and analyze data to continuously improve the impact of the CCO
- Organize, and manage executive-level special projects to explore and implement changes in customer engagement
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
Share this job
View 100 more jobs at ServiceNow