Digital Account Manager, VideoAmp
$120-146k
+ Commissions + Equity
Advertising measurement and optimization
Open for applications
Advertising measurement and optimization
501-1000 employees
Open for applications
$120-146k
+ Commissions + Equity
501-1000 employees
Company mission
To reinvent how media is bought, sold, and valued, shaping a more efficient advertising ecosystem.
Role
Who you are
- VideoAmp is looking for an experienced Account Management team member with expertise in ad tech as well as digital measurement to manage several Strategic Digital Platform clients (specifically DSPs & SSPs) across pre and post sales activities
- Our Account Management team members are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space
- They have a proven track record of exceeding revenue goals and building client relationships for a high growth ad tech organization
- 7+ years of relevant experience in customer success roles in ad tech
- Strong written and oral communication skills
- Highly organized, obsessed with details, and able to see the big picture
- Strategic, analytical and critical thinker
- Self-starter and highly motivated
- Team player that constantly seeks opportunities for collaboration
- Strong work ethic and autonomous individual with experience in customer success or relations; desire to work in a fast-paced, results-driven environment
What the job involves
- The Digital Account Manager will have revenue goals and is responsible for the overall integration, project management, account support, and growth of a specific book of business across our digital platform partners
- This role will work closely with the product, sales, and business development teams to ensure VideoAmp delivers against project timelines, provides best in class customer services, and maximizes customer engagement potential with all VideoAmp solutions
- Collaborate closely with clients to understand their unique needs and develop tailored solutions
- Work internally to integrate new products and ensure seamless client experiences
- Drive growth and retention by fostering strong, strategic partnerships
- Work cross-functionally with Sales, Business Development, Strategy & Product
- Support and grow revenue and client engagement with VideoAmp across several Tier 1 Digital Platform accounts
- Drive client value through customer centric problem solving and outcomes
- Increase Retention by exhibiting excellent customer service and driving clear value to the end customer
- Communicate and train all customers on all new product features and updates
- Grow existing business, by value-selling VideoAmp’s solution suite, while increasing adoption of applications that deliver client value leveraging quantitative and qualitative skills
- Responsible for collaborating with sales on all pre-sale proposal processes through execution - maintaining, and growing existing client relationships (reporting, client deliverables, client engagement)
- Meet with customers to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs
- Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused on overall service experience
- Problem solving, analytical, and communication skills, with the ability to articulate client’s needs based on data-driven insights
- Ability to influence stakeholders and lead cross-functional teams across matrixed organizations
- Lead all troubleshooting and issue escalation
- Gather customer feedback in order to constantly improve the customer experience
- Prepare and lead customer meetings (in-person and virtual)
- Facilitate all cross-function discussions
- Pro-actively surfaces relevant growth opportunities to customers
- Performs other related duties as assigned by management
Our take
For companies looking for a more advanced and streamlined advertising ecosystem, VideoAmp provides tools to measure, transact with and unify audiences that were previously hard to interact with across the disparate traditional systems of TV, streaming and digital media.
In today's world where digital users are keenly aware of their data being used, sold and analyzed, VideoAmp has shrewdly put user privacy at its forefront. Its suite of data and software solutions allows a view of the audience which powers a more effective value exchange for the whole industry. Audiences no longer have to see irrelevant advertising and companies can bring users the content they want to see without compromising privacy.
The company has raised significant funding, further accelerating its leadership position in optimization solutions for the convergent TV ecosystem. This capital has also allowed VideoAmp to acquire Elsy, a media investment optimization platform. Alongside partnerships with media giants Omnicom Media and NBCUniversal, this is testament to VideoAmp’s growing momentum.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2023
$150m
SERIES G
Oct 2021
$275m
SERIES F
Total funding: $531.6m
Company benefits
- Unlimited paid time off each year
- Company sponsored health, dental and vision benefits for you and your dependents
- Annual vacation and childcare stipends
- Access to state-of-the-art fitness classes and personal trainers to promote your well-being
- Partnership with DoorDash for meal deliveries
- Employee Advisory Groups / Proactive Social Groups
- Pet Funds + Pet Care Savings
- 401k Plan
- Referral Bonus
- Progressive approach to paid parental leave
- Epic personal and professional growth opportunities
Company values
- Create trust
- Do more with less
- Figure it out
- Ship it fast
- Make it fun
- Embrace wellness
- Grow exponentially
- Be a legend
Company HQ
Sawtelle, Los Angeles, CA
Articles
Founders
Ross McCray
(CEO)They studied at the University of California, Los Angeles, before dropping out to co-found VideoAmp in June 2014.
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