Public Relations Manager, Amazon
EU Customer Trust , Selling Partner Services
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Amazon is seeking a driven, detail-oriented, and savvy PR professional for the role of Public Relations Manager, EU Customer Trust
- The successful candidate will be a self-starter who can clearly formulate and communicate PR strategies, recommendations, and plans to both peers and executives, drive collaborative decisions, build relationships internally and externally, and deliver results
- She/he will also be comfortable providing counsel and guidance to a wide variety of counterparts crossing a number of disciplines, will be able to juggle numerous priorities on tight deadlines, and will be an organized and thoughtful leader
- The ideal candidate will have strong PR experience, a track record of successfully managing proactive announcements with coverage results, media relations expertise in both pitching proactive stories and managing issues and reactive storylines, and a strong ability to collaborate across numerous counterparts and stakeholders
- Bachelor's degree in communications, public relations, or a related field
- A minimum of 7 years of public relations experience
Desirable
- Several years of Retail PR experience
- The ability to dive deep and understand how to position complex concepts clearly for maximum news value
- Track record of developing creative, effective approaches to difficult communications challenges
- The ability to concisely and effectively express your point of view
- A knack for diplomacy and the confidence to engage and build consensus with leaders at all levels
- Crisis communications and issues management chops
- Combination of in-house and agency PR experience with global reach
- Excellent written and oral communication skills
- The ability to understand and work with complex concepts
- Very strong attention to detail and strong organizational/program management skills
- Experience in writing and evolving clear messaging and plans
- Strong ability to work in an ambiguous environment and quickly identify solutions to problems
What the job involves
- The person who fills this role will lead communications and PR support throughout the EU for customer trust-related topics as part of the Selling Partner Services (SPS) Communications team
- This role will work cross-functionally with numerous teams and stakeholders—such as peers and leaders in PR/Communications, Public Policy, Legal, and the SPS business—to successfully strategize and execute proactive storytelling and support reactive inquiry and issues management in support of customer trust narrative
- Additionally, this role will work with a range of media contacts throughout the EU
- Lead PR strategy and execution for customer trust topics and announcements throughout the EU
- Provide counsel to executives and cross-functional teams on PR strategies, approaches, and messaging
- Support the management of reactive customer trust-related issues in collaboration with counterparts, including advising on key messaging
- Write and evolve messaging and talking points for press interviews, press inquiries, FAQs, and the overall customer trust narrative
- Build, guide, and execute PR plans, including communicating plans internally and securing leadership approvals
- Drive and/or review owned content such as blogs and social media posts
- Develop and manage relationships with a range of top-tier media contacts
- Successfully manage complex, fast-moving and unexpected communications challenges, both proactively and reactively
- Help manage a third-party agency to support PR activities
- Willingness to represent Amazon as a spokesperson
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Founders
Jeff Bezos
(Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO (not founder))Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
Share this job
View 371 more jobs at Amazon