Client Success Manager, Salary Finance

• You are passionate about businesses that deliver social impact and want to help build a business that delivers a meaningful difference to society
• You live and breathe the delivery of world-class service
• You are empathetic; you understand what makes people tick
• You’re hardworking; you wouldn’t leave a job half-finished and see each day as an opportunity to shine, learn and become more effective at a job that you love
• You enjoy working in a fast-paced environment in collaboration with a team
• You have the ability to work with employees at all levels of the organisation in an open office setting and a highly collaborative environment with a high growth, start-up mentality
• You have awesome communication skills. You’ll be able to interact with clients through a variety of channels (face to face, phone, email, social media, video)
• Fearless, and able to make the impossible possible
• Responsible, and want to help build a business that delivers a meaningful difference to society
• Dedicated and want to commit to an exciting journey even through the highs and lows
• Empathetic and truly care about every colleague and customer
• United, because you understand we achieve more when we work as a team
• Humble, and take feedback as a way to continuously improve

• We’re looking for an exceptional Client Success Manager. Reporting to Head of Client Success, you’ll be responsible for the success of your clients’ programmes and delivering world-class service
• We are looking for a proactive Client Success Manager to partner with clients, develop strategies to drive engagement, provide solutions that add value and retain our client portfolio
• You’ll will focus on the Community Strategy and delivering our Community Calls
• You’ll own our Salary Finance Community Newsletter
• You'll build and deliver excellent client relationships measured by Net Promoter Score
• You’ll deliver 100% client retention and upsell additional products
• You'll maximise all opportunities to promote our services to the employees in our clients including BAU B2C Communication
• You'll support the Employee Communications Team in creating comprehensive, multi-channel, communication strategies to drive long-term uptake of products within our client portfolio

• Call with our Talent Manager - 20 mins
• Video interview with Hiring Manager - 30 mins
• Case Study to give you a taster of the role - 35 mins
• In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins

• Company bonus scheme
• 25 days holiday with an extra day off on your birthday
• Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up
• Pension and life assurance, and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships, etc.
• Enhanced policies that are family and pet friendly, to include company sick pay and Peternity leave
• Annual personal learning budget
• Great career development in a fast paced environment
• Regular company socials
• Volunteer days as part of our CSR program
• Being part of a collaborative and entrepreneurial team working in our brand new, purpose-built offices
• More great perks to include complimentary fresh fruit weekly, cycle to work, help to save and much more!

Total funding: $139.7m

Whether a function of genuine care or increased efficiencies, companies are increasingly looking to secure the financial wellness of their employees. Salary Finance delivers a suite of products for this purpose, all integrated into employers’ payroll systems.