• If you are passionate about leveraging technology for seamless implementations and thrive in a low-human interaction environment, we encourage you to apply!
• Proven experience as an Implementation Consultant, preferably in the POS technology industry
• Strong project management skills with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills
• Technical proficiency in POS systems and related technologies
• Problem-solving mindset with a keen attention to detail
• Excellent time management and organizational skills
• Ability to deliver results
• You thrive in a fast-paced environment and execute tasks within short time lines
• You are able to multitask effectively, and remain highly organized, while managing multiple communication channels and accounts at a given time
• You are results-driven, metrics-oriented, and resourceful
• You have strong interpersonal skills and a passion for people
• You demonstrate a strong attention to detail
• You have excellent judgment, and the ability to resolve conflict efficiently

Desirable

• Lightspeed is seeking for a technology-driven Implementation Consultant to play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys
• This position is ideal for individuals who excel at utilizing ChurnZero to enhance customer interactions with minimal human interaction
• As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed Restaurant (K-Series) POS system for our SMB clients
• This role is at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions
• Implement and configure software solutions using automation tools to meet client specifications
• Implement and manage queues within ChurnZero to streamline and automate processes
• Leverage advanced queue management techniques to enhance efficiency and responsiveness
• Develop and implement automated workflows within ChurnZero for seamless customer interactions
• Collaborate with internal teams to automate routine tasks and improve operational efficiency
• Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows
• Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects
• Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction
• Possess a deep understanding of POS technology and its applications
• Collaborate with technical teams to address client-specific configurations and customizations
• Troubleshoot technical issues and provide solutions in a timely manner
• Conduct training sessions for clients on the effective use of the implemented POS system
• Develop and maintain comprehensive documentation for clients and internal teams
• Ensure the quality and accuracy of POS system implementations
• Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions
• Create and maintain implementation documentation, including status reports