• BeyondTrust is looking for a highly motivated IT professional with experience in the IT security field to implement small, medium, and large-scale projects for customers involving BeyondTrust software and third-party applications
• The ideal candidate should have a genuine passion for the technology space, enjoy problem solving, and be committed to customer service
• Bachelor’s Degree in Computer Science, Security, or Information Technology fields, or related job experience
• Experience as an implementation or delivery consultant within the Information Technology Sector
• Experience delivering technical consultancy to a range of technically experienced senior managers and project investors
• In depth knowledge of at least one of Windows Server, Unix, Linux, and/or MAC operating systems
• In depth knowledge of enterprise-wide networking protocols & ports for both Windows and Linux environments
• Knowledge of Active Directory and Group Policy
• Knowledge of MS SQL Server
• Knowledge of Firewall, IDS, IPS, Antivirus, and vulnerability assessment
• Knowledge of client and server relationships including Microsoft Windows workstation to/from Windows server and/or UNIX/Linux servers
• Knowledge of Virtualization/Cloud suites - at least one of VMware, Azure, and/or AWS
• Knowledge of LAN, WAN, routers, switches, proxy servers
• Strong dedication to customer care
• Strong team interaction skills
• Excellent communication skills – able to communicate with customers, both verbally and written
• Ability to understand and analyze customer technical needs
• Must have good initiative and assertiveness
• Knowledge of troubleshooting tools like Sysinternals

Desirable

• The Implementation Engineer works with customers as well as several internal BT business units to achieve responsible IT security goals
• Gain a thorough understanding of the customer’s network, information, and security systems
• Review the scope of work with customers to ensure implementation expectations will be met
• Implement the agreed upon design and architecture that best fits the customer’s business goals
• Provide all knowledge transfer and support to the customer during the project engagement, including installation, configuration, and use case scenario implementations. This will include both remote conferencing and/or onsite travel
• Provide troubleshooting during the engagement and assist with post sales technical questions and concerns
• Escalate necessary bugs to the support team for resolution
• Escalate necessary feature requests to Product Management for resolution
• Assist the sales team with technical questions/issues
• Provide training during shadowed engagements
• Implement products in accordance with BeyondTrust methodology. Review and provide feedback on existing documentation
• Play an active role within the BeyondTrust technical community, and support colleagues where required
• Contribute to the ongoing development of our products by collecting feedback from our clients