Product Support Associate, Lemfi

• Bachelor’s degree in a related field
• Minimum of 2 years proven customer support experience or experience as a client service representative in the financial services industry
• Familiarity with CRM systems and practices
• Excellent communication and interpersonal skills
• Ability to multitask, prioritise, and manage time effectively
• Empathy and patience in handling customer concerns and complaints
• Problem-solving skills with the ability to think on your feet and adapt to different situations
• Knowledge of card and credit products is preferred
• Ability to work in a fast-paced environment and meet performance targets

• The teams here at LemFi are passionate about their work and fields of expertise but also lend hands-on cross-functional responsibilities to ensure the success of the company and the satisfaction of our clientele
• We are looking for a people-friendly product support associate to join our team and help us deliver exceptional service to our card and credit customers
• In this role, you will be an integral part of our customer service team, providing timely and accurate guidance and support to our card and credit customers
• Your primary responsibility is to ensure prompt, courteous, and efficient service that exceeds customer expectations
• Provide exceptional customer service to card and credit customers via phone, email, and live chat
• Address customer inquiries and issues promptly and accurately, ensuring a high level of customer satisfaction
• Guide customers through the application and approval process for card and credit products
• Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Collaborate with other departments to resolve complex customer issues and improve the overall customer experience
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers
• Document customer interactions, feedback, and issues in the customer relationship management (CRM) system
• Identify and escalate priority issues to the appropriate channels

LemFi, previously known as Lemonade Finance, is a fintech platform addressing the challenge of accessing reliable financial services faced by millions of immigrants worldwide. By offering quick onboarding and a multi-currency offering, LemFi allows its users to send, receive, hold, convert, and save in both their country of origin and residence currencies.