Director of Now on Now Customer Engagements, ServiceNow
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience: 15 years of overall experience. With 7 years of experience in go-to-market strategy, product marketing, or a related role within the technology sector, including at least 4 years in a leadership position within a sales or GTM organization with direct revenue targets
- ServiceNow Knowledge: Strong understanding of the ServiceNow Product landscape and value proposition
- Education: Bachelor’s degree in business, Marketing, Technology, or a related field; MBA preferred
- Leadership: Proven track record of leading cross-functional teams and driving successful product offerings
- Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
- Communication: Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
- Adaptability: Ability to thrive in a fast-paced, dynamic environment with a high degree of change and complexity
What the job involves
- We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we
- We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth
- We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it
- Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them
- The Now on Now Customer Engagement Leader will be responsible for refining and executing comprehensive go-to-market (GTM) strategies that align with the Now on Now vision and goals
- This strategic role requires a deep understanding of the ServiceNow product landscape, exceptional leadership abilities, and the capability to drive cross-functional collaboration for business growth
- The Customer Engagement Leader will work closely with Sales, Marketing, Business Leaders, DTLT, and Customer Success teams to enhance the ServiceNow pipeline and increase customer engagement through Now on Now offerings
- Build understanding of how Now on Now leverages products across the company by ServiceNow Executives and practitioners
- Develop and implement scalable processes to integrate Now on Now leaders into various GTM initiatives, including Executive Briefing Centers (EBC), events, customer calls, workshops, and webinars
- Establish and nurture strategic relationships with Sales teams and the Innovation Office to align Now on Now strategies with broader sales initiatives, enhancing customer engagement
- Drive key GTM enablement efforts that drive how Now on Now can be leveraged for high revenue influence
- Establish critical KPIs and lead data analysis to drive proactive GTM approaches that maximize revenue influence
- Conduct data analysis to identify trends, customer needs, and pain points, informing GTM strategies
- Identify and implement efficiencies in the customer engagement process to enable scalable GTM operations
- Drive ABM initiatives across key accounts focusing on Now-on-Now digital events (at-scale motion)
- Develop and deliver sales enablement training, and resources to equip the sales team with the Now-on-Now knowledge and materials needed to influence pipeline
- Identify and enhance strategic partnerships including those with ServiceNow Partners, to strengthen Now on Now go-to-market capabilities and expand market reach
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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