Operations Executive, Zing

• Minimum of 3 years of experience in Financial Services, with a focus on policy operations and administration
• Ability to work independently and as part of a team
• Experience in insurance sector of Financial Services
• Strong knowledge of bordereau reporting processes and regulatory requirements
• A proactive and collaborative approach to problem-solving
• Experience in managing policy cancellations and handling failed payments
• Excellent attention to detail and organisational skills
• Ability to prioritise tasks effectively and meet deadlines in a fast-paced environment
• Strong communication skills, both written and verbal, with the ability to interact professionally with internal and external stakeholders
• Proficiency in Google Workspace
• Experience and understanding of Hubspot as a user and experience with improving processes/workflows within the Hubspot environment

Desirable

• Manage insurance-related administrative tasks including reporting, data cleansing, and compliance
• Efficiently manage bordereau reporting processes, ensuring accuracy and compliance with regulatory requirements
• Handle policy cancellations and process refunds in accordance with company policies and procedures
• Proactively manage failed payments, liaising with relevant stakeholders to resolve payment issues promptly
• Prepare and maintain accurate reports and documentation
• Ensure data integrity and accuracy through regular data cleansing activities
• Assist in the development and implementation of compliance policies and procedures
• Stay updated on industry regulations and best practices related to policy administration, implementing changes as necessary
• Serve as the gatekeeper for inbound phone calls, addressing inquiries from customers, stakeholders, and suppliers
• Collaborate with internal teams, including underwriting and claims, to address policy-related inquiries and resolve customer issues
• Provide exceptional customer service and support, ensuring customer satisfaction
• Resolve customer issues and escalate complex cases as necessary
• Contribute to process improvement initiatives aimed at enhancing operational efficiency and customer satisfaction
• Oversee day-to-day office operations to ensure efficiency and continuity
• Coordinate office maintenance, supplies, and equipment
• Assist in organising company events and meetings
• Maintain a clean, organised, and professional office environment
• Support the wider team in various operational tasks and projects
• Collaborate with different departments to streamline processes and improve efficiency
• Monitor and report on operational performance and suggest improvements

• Apply via Otta
• 20 Min Video Culture Call with internal recruiter
• 1 hour in person interview with internal recruiter, Head of Product and Head of Commercial
• 45 min task (at home) – details TBC
• Feedback on task and final stage 45 min in person interview with CEO

• We support flexible working, but believe team work in the office is important. As standard all our roles are therefore hybrid office/ work from home
• We believe holidays are important and must be taken and enjoyed. We offer 25 days paid holiday, plus your birthday, plus bank holidays
• We take care of our colleagues and ensure their enthusiasm and commitment is matched by their incentive plan
• A range of employee perks and discounts with great brands
• Culture is key to everything we do; we have ambitious plans and we want to fill the office with driven and hard working individuals that care about the business and about each other.

Total funding: $1.6m

The insurtech scene has seen a number of interesting shakeups over recent years with the rise of AI, mobile applications, and new à la carte policies. A major player in its chosen niche, Zing is the UK’s leading embedded insurer for the luxury goods industry.