Onboarding Executive, Vitesse
More information about location
2-3 days a week in office (Holborn, England)
Cross-border payment solutions
Open for applications
Cross-border payment solutions
101-200 employees
Open for applications
More information about location
2-3 days a week in office (Holborn, England)
101-200 employees
Company mission
To be the treasury and payment provider of choice for the Insurance Market.
Role
Who you are
- This role would suit someone with experience in a customer facing role with a passion for fintech
- The candidate must be a self-starter and have a resilient mindset with a customer-centric approach
- Any experience with the use of CRM tools or customer support tools would be advantageous
- Experience in a customer facing or operations role
- Comfortable interacting with a diverse customer base
- Proficient in excel, word & outlook
- Background in Financial Services, with Payments experience desired but not essential
- Attention to detail and accuracy
- Sense of urgency
- Strong analytical and organisational skills
- Used to working in a fast-paced environment
- Confidence to work independently but also as part of the wider serving team
- Demonstrable problem analysis and solving skills
What the job involves
- You will be working within the Solutions Team and will be responsible for the setup and ongoing support of Vitesse products and services within our clients systems and their daily payment processes
- This includes prompt and diligent customer service, whilst working internally to resolve points of friction
- Become a Vitesse Product expert and use this deep understanding to support clients in their set-up and use of our platform to deliver them a first class payment service
- Assist with any usage enquiries and make adjustments and corrections to client solution configurations where required
- Ensure client accounts are established correctly and added to the system in a timely manner. This will include enabling new and existing client users to have the appropriate system access and authorities
- When required demonstrate the platform to clients and provide hands-on training to their teams on optimal usage
- Assisting customer support in relation to operational matters
- Handle customer escalations, questions, and complaints across a variety of support channels
- Adherence to response time SLAs, seeking opportunities to improve quality and speed
- Ad-Hoc tasks to service the varying needs of our clients
Salary benchmarks
Our take
Vitesse PSP is a payment business providing global payment services to a range of businesses. Operating on one of the largest domestic banking and payment networks in the world, Vitesse gives its customers direct access to over 170 countries' domestic payment networks and processes over $6B in transactions.
It's focused on serving customers in the insurance market by providing improved liquidity management and faster claims settlement. Insurance is the largest market in terms of revenue, as well as the fastest growing, and as a result of Vitesse's success in the Lloyds of London market, the company has established itself as an industry leader.
Having closed a successful funding round, the company aims to double its revenue in the coming years whilst also focusing on growing its team across London and Rotterdam, and establishing a presence within the US market.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
36% female employees
60% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2024
$93m
SERIES C
Feb 2022
$26m
SERIES B
Total funding: $127.5m
Company benefits
- Enhanced parental leave
- Sabbatical after 5 years' service
- 25 days holiday per year and bank holidays
- Hybrid working arrangements
- Contributory pension scheme
- Cycle to work scheme
- Private medical insurance with AXA
- Free access to Oliva our Mental Health Therapy partners
- Financial coaching with Octopus Wealth
Company values
- CONFIDENT HUMILITY - We don't do ego and we know that unless we all win, none of us win. We admit when we're wrong, we ask for help and always think about the wider business before ourselves
- DRIVEN TO SUCCEED - We see the opportunity ahead of us and we won't stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our Customers
- TENACIOUS RESPONSIBILITY - We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity
Company HQ
Holborn, London, UK
Articles
Leadership
Paul Townsend
(Chairman)Experienced in banking having previously worked for Barclays, Bank of New York, Earthport, and Neteller. Also founded the global payment service, Envoy Services.
Phillip McGriskin
(CEO)An experienced CPO having worked for Worldpay. Was also the Founder and CEO of Envoy Services.
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