Cloud Operations Engineer, Exabeam
$120-150k
Salary range is applicable to Bay Area based candidates only
Office located in Foster City, CA
Cybersecurity and compliance platform
Job no longer available
Cybersecurity and compliance platform
501-1000 employees
Job no longer available
$120-150k
Salary range is applicable to Bay Area based candidates only
Office located in Foster City, CA
501-1000 employees
Company mission
To empower clients to outsmart the odds by providing them with cutting-edge cybersecurity intelligence.
Role
Who you are
- Bachelor’s in Computer Science & Engineering or Equivalent
- Minimum 3 years of experience working as a Production Support Engineer
- Experience with IT monitoring tools like DataDog / Grafana Cloud and alerting tools like Opsgenie
- Experience with Docker, Kafka, Logstash, and Elasticsearch is highly valued as well
- Familiarity with Linux ( must ), cloud infrastructure and services, and networking
- Good programming skills - Ability to script in any shell/python/ansible
- Experience with incident and alert management, and problem triage
- Familiarity interfacing at all levels of the company, from customers to support to engineers
- Excellent organization and communication skills
- Strong sense of urgency, ownership, and willingness to go above and beyond
Desirable
- Experience in Cyber Security
- ITIL Foundation Certification
What the job involves
- In this role, you will help improve the response to alerts, manage escalations, triage software/network problems, and be an integral part of the customer’s incident response protocol
- Monitor and troubleshoot our client’s SaaS platform from initial alerts to incident resolution
- Analyze the impact of incidents and provide customer notifications when appropriate
- Document RCA of incidents; working with other support and engineering teams, as necessary
- Support customer upgrades to newer versions of the products
- You will work cross-functionally with members of the Customer Success , Cloud Operations & Engineering teams in day-to-day support, maintenance, and troubleshooting to ensure optimal performance of the SaaS platform
- Automation to improve & reduce alerts and eliminate false positives
Otta's take
Sam Franklin
CEO of Otta
Attacks on IT infrastructure have become more frequent and more sophisticated. Factor in the unpredictable structure of data, systems, and people in modern companies and security teams certainly have their work cut out for them.
Security Information and Event Management (SIEM) companies like Exabeam provide tools that aggregate and analyze data from multiple systems to help security teams prevent cyberattacks. With its Fusion platform, Exabeam combines both SIEM and XDR (Extended Detection and Response) in a single cloud-delivered tool.
Along with competitors like IBM and Securonix, Exabeam is seen as a leader in the SIEM market, with a $2.4 billion valuation. While an IPO for the company is still somewhere on the horizon, it seems likely that cementing its market-leading position is more of a priority, and Exabeam will aim to close further strategic acquisitions and market growth before going public.
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$200m
SERIES F
May 2019
$75m
SERIES E
Total funding: $390m
Company benefits
- Competitive health packages
- Life insurance
- Pre-tax Flexible Spending Accounts, 401(k)
- Parental leave
- Wellness and education
- Flexible vacation
Company values
- Do what’s right - We want the relationships across our team, customers, and partners to be based on trust—helping deliver the right action at the right time
- Communicate openly - It’s critical for our team and customers to interact comfortably and know they’re an integral part of the process
- Engage with confidence and without ego - We’ve created an environment that encourages confidence and nurtures our team’s potential, resulting in a symbiotic relationship with partners and customers
- Deliver the exceptional - Whether it’s for a customer or fellow team member, we want to make a real impact and create a memorable, valuable experience
- Work together, win together - A team mentality enables efficiency, productivity, and responsiveness—enabling our team, partners, and customers to rely on each other for success
Company HQ
Town Center, Foster City, CA
Founders
Michael DeCesare
(CEO, not founder)Was previously CEO of Forescout Technologies and EVP & President of McAffee. Before that was Senior Vice President, Worldwide Field Operations at EMC and Documentum.
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