Care Ops, Alan
Digital healthcare insurance
Open for applications
Digital healthcare insurance
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- Strategy consulting
- Care Ops / Ops / Ops Lead in start-ups / scale-ups
- Experience in a process-oriented role with a heavy data component
- Experience in analytics with collaboration with large teams
- 2+ years of solid experience in one of these backgrounds is a minimum requirement for the role
What the job involves
- The role of the Care Ops is to support the Care Community around tooling, processes, and data with the aim of improving the efficiency of User Care Experts. The Care Ops person will be accountable for Care operational excellence and efficiency so that the Community can scale without any trade-off on user experience
- Care Ops work closely with Care, Ops, Data Finance and Product teams
- Build metrics in collaboration with Data to support Care Community
- Build dashboards on User Care Experts performance
- Build dashboards for Crew Leads to allow them a easy and precise monitoring of the performance of their crew
- Build dashboard to track our costs, collaborate with Finance team to align on budget
- Deep-dive into performance monitoring, conduct ad hoc analysis when needed, share & report on them
- Document main data concepts and familiarize Care Co members with those
- Identify areas where processes don’t scale and prioritize the ones needing to be fixed/automated/externalized
- Identify improvement opportunities in current processes within the organisation, test them in collaboration with Care Co and Insurance Support area, implement them and track impact
- Express Care Efficiency needs to the Product crews
- Drive decision making with Product crews on scaling processes vs scaling tools vs building product
- Lead explorations to improve members' delights (phone support,...)
- Build real-time monitoring of our workload & planning so that the Care Planning taskforce can make reliable adjustments to our planning fast, & help control channels SLAs (time to answer)
- Is owner of Assembled, identify improvement in our usage and implement those in collaboration with the Care Planning taskforce, ensure high adoption of the tool in collaboration with the taskforce
Otta's take
Theo Margolius
COO of Otta
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing it in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a readjustment of goals, Alan achieved significant revenue growth in 2023, driven by expanding its clientele and leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for potential future IPO.
Insights
Some candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$198.6m
SERIES E
Apr 2021
$200.8m
SERIES D
Total funding: $535.1m
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company values
- Members first. We put our members first, our team second, our shareholders third
- Radical Transparency. We take all our decisions in writing and adopt a direct and honest style of communication
- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company
- Distributed Ownership. We empower everyone to make courageous decisions and to work asynchronously
- Fearless ambition. We shoot for the moon and work backwards. We push for excellence by focusing on uncomfortable A+ problems
Company HQ
Plaine-Monceau, Paris, France
Articles
Founders
Charles Gorintin
(CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
Diversity & Inclusion at Alan
- We have an open salary & equity policy combined with a transparent career path: we base our people decisions on objective criteria
- We have flexible working hours and leave policy
- We trust people to work remotely
- We extended the length of parental leave and value this time as professional experience
- We respect our coworkers gender identity and use their names, pronouns and agreements no matter their legal status
- We make tough decisions if we see discriminatory remarks
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