Technical Support Engineer, PSPDFKit
More information about location
SDK for PDF tool developers
Job no longer available
SDK for PDF tool developers
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To empower developers with the tools needed to innovate beyond paper.
Role
Who you are
- Located between CET to EST time zones or availability to work around these times
- Able to thrive in a remote working environment
- 1 year+ experience with .NET (C# and/or VB.NET)
- 1 year+ experience with Javascript/Typescript
- Experience working in technical support Level 1/2
- Experience with Zendesk (or other CRMs) and JIRA
- Knowledge in Angular, React, Blazor is a plus
- Experience in PDF software frameworks and/or Document Management kits
- Experience in a software development company
- Be a self-motivated problem solver and able to thrive in a dynamic and customer-focused environment
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Eager to learn the basics of a large variety of new technologies used in our products
- Excellent written communication style
- Well rounded approach to problem solving
- Work independently and have a high sense of responsibility
- Understand the value of changes in the large context of the business and product’s customer
- Excellent communication and written skills in English. Additional languages is a plus. Use inclusive language for both, internal and external customer communication
What the job involves
- Take ownership of customer issues and see problems through to resolution according to our support guidelines
- Provide 1st Line support of DocuVieware HTML5 Viewer and related cloud REST APIs
- Provide back-up 1st Line support for GdPicture.NET SDK
- Research, diagnose, and resolve customer issues
- Ask customers targeted questions to quickly understand their needs and determine how to solve their problems or provide them with a solution
- Provide prompt and accurate feedback to customers, often communicating with other teams, to provide the best experience
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Identify customers with extended support requirements
- Communicate and collaborate with Sales and PMs about feature requests and help track them
- Improve our internal support guidelines
- Check, clean and post replies in related forums and social media networks
- Add, refine, and improve support snippets, and identify areas where we need to improve our workflow
Otta's take
Sam Franklin
CEO of Otta
While the transition from paper documents to digital files has greatly improved document management and sharing efficiency for businesses, collaborating on digital formats like PDFs can still present challenges. Many tools exist to address these issues but often result in businesses relying on a patchwork of fragmented solutions.
PSPDFKit offers a solution by providing an SDK (Software Development Kit) tailored for PDF tool developers. This SDK streamlines the creation of software tools for tasks such as PDF editing, markup, analysis, collaboration, and recognition, among other digital transformation techniques. It encompasses a range of APIs designed for seamless integration across various devices and platform formats, allowing developers and businesses to effortlessly incorporate advanced PDF functionality into their applications and back-end systems.
Notably, industry leaders including Dropbox, DocuSign, SAP, IBM, and Volkswagen have placed their trust in PSPDFKit's product. The company has secured substantial funding, which is being strategically invested into expediting product growth and supporting key acquisitions.
Insights
Company
Funding (1 round)
Oct 2021
$116m
GROWTH EQUITY VC
Total funding: $116m
Company benefits
- Work/Life Balance - Structure your day in a way that allows you to do your best work and still have plenty of time for life outside of work
- Impact - Own your work and make decisions that help steer the direction of the company
- Growth Possibilities - Take advantage of a learning budget and allocated time off for attending conferences to grow your expertise
- Knowledge Exchange - Share your work with others in weekly demos and use your allotted experimental days to try out new things
- Paid Time Off - Enjoy a generous vacation allowance and a parental leave policy that includes birthing and non-birthing parents
- Retreats - Spend time working and bonding with your colleagues during our company retreats
Company values
- Be open to feedback and to changing your mind
- Search out and welcome different perspectives
- It’s always about people: our people and our customers
- Trust and be excellent to one another
- Explore, be creative, experiment, and be willing to embrace the latest technology
- Aim to get things done the right way and care about quality
Company HQ
Schottenfeld, Vienna, Vienna
Articles
Founders
Jonathan Rhyne
(CEO)Associate Attorney for Brock & Scott, PLLC from 2010 to 2012 and Attorney for Smith Debnam Narron Drake Saintsing & Myers, L.L.P. from 2013 to 2014.
Diversity & Inclusion at PSPDFKit
- We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skillsets, and perspectives. Our focus on inclusion means we aim to make all our people feel respected and valued.
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