$180-220k
AI for customer support teams
Job no longer available
AI for customer support teams
101-200 employees
Job no longer available
$180-220k
101-200 employees
To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
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To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
Forethought is an innovative artificial intelligence platform, which builds and customizes agents that then manage enterprise workflows. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.
The service provided by the company makes it possible for businesses to reduce the workload of agents, while also responding to customer service tickets more rapidly. The platform is able to deliver useful information, which enables customers to resolve issues such as password resetting or changing account settings, without needing to involve customer service agents.
Driven by intelligent algorithms, Forethought recognizes gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.
By 2024, consumer retail spend via chatbots will reach $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following the release of SupportGPT, the world's first generative AI platform for customer support, which the company built with the help of OpenAI's technology.
Kirsty
Company Specialist
Dec 2021
$65m
SERIES C
Oct 2020
$17m
SERIES B
This company has top investors
Founders
Deon Nicholas
(CEO)Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.
Sami Ghoche
(CTO)Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.