Vice President of Product Experience Design and Optimization, Mastercard
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- This role requires a deep understanding of design principles, a passion for building world-class and highly scalable products, and the ability to communicate effectively with stakeholders at all levels
- Bachelor’s degree in design, Human-Computer Interaction, or a related field
- A master’s degree is preferred
- Proven experience in a leadership role within a product/design team with demonstrated ability to lead projects, manage to budget and timelines, and work effectively with business partners
- Strong portfolio demonstrating a range of design skills and a user-centered design approach. Experience in digital payments is preferred
- Excellent communication and presentation skills and ability to engage C-suite executives with ease
- Proficiency in design software and familiarity with agile development processes
What the job involves
- The Vice President of Product Experience Design will be part of Mastercard Checkout Services leadership team and will be responsible for creating and scaling user-centered solutions that enhance our product’s user experience
- Lead and develop a team of 12-15 highly experienced product and design leaders and foster a collaborative environment that encourages innovation and growth
- Develop a long term vision and strategy for the product experience team
- Build an efficient team structure and process to achieve the vision
- Oversee all areas of product experience design such as User research, Content, UI Design, Optimization, etc
- Work closely with cross-functional leaders and senior management, including product management, engineering, branding, marketing and legal to ensure the successful implementation of the design solutions
- Help develop powerful product narratives and product content in partnership with the product management and product marketing team
- Optimize the product experiences and quality of in-market solutions by analyzing product usage patterns (i.e. funnel analysis) and performing A/B testing
- Keep a close check on the pulse of the market and customers preferences and influence the product roadmap and provide thought leadership to the team, peers, and senior management
Otta's take
Xav Kearney
CTO of Otta
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 124 more jobs at Mastercard