Cloud Infrastructure Engineer, Twilio
More information about location
Cloud communications software
Open for applications
Cloud communications software
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Bachelor’s degree in IT related field or comparable hands-on experience
- Experience with infrastructure automation tools such as Terraform(Primary), Ansible, or CloudFormation
- Advanced-level knowledge of Okta IAM support, management, and governance
- Strong proficiency in managing DNS, DFS, SMTP, clustering
- Fundamental knowledge of network topology, connectivity, and troubleshooting techniques
- Experience scripting in Powershell, Python, Perl or other languages
- Strong proficiency in Hyper-V or other virtualization technologies
- Experienced systems engineer who has 4+ years of system administration experience with Windows Server operating systems (various versions)
- Advanced-level knowledge of Active Directory, including Group Policy creation and management of AD provided services
- Excellent team player - proven ability to resolve problems professionally and systematically in a team environment
- Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines
- Ability to collaborate with resources across multiple disciplines
- Ability to design and document complex workflows
- Provide administration and support for major platforms under the responsibility of Infrastructure Engineering:
- Strong proficiency in SaaS platform administration – Slack, Google Workspace, Microsoft O365, Microsoft Entra ID (formally Azure AD)
Desirable
- Secondary IaaS cloud platforms that would be of benefit to the organization – Microsoft Azure and GCP
- Experience in server and desktop virtualization platforms such as VMWare, Hyper-V preferred
- Experience with endpoint management solutions for security patching, inventory management, and 3rd party application deployment. Windows Workstation, MAC OS
- Familiarity with Linux OS Administration
What the job involves
- Join the team as our next Cloud Infrastructure Engineer on Twilio’s Platform Engineering team based in Ireland
- The Technical Operations team at Twilio builds and maintains the core internal services platform that powers Twilio and helps us to reach millions of people every day
- In this role, you will be responsible for assisting with maintaining and supporting a growing cloud-based corporate infrastructure along with SaaS products for the company
- Design, deploy, and manage cloud resources utilizing AWS as a primary IaaS resource
- Deploy and manage domain controllers and RODC across different regions in AWS and on premise
- Automate building systems and deploying applications
- Create additional automation by scripting repetitive tasks
- Manage and support Okta SSO Platform and other SaaS platforms
- Manage and support Microsoft Active Directory (Directory Services, DFS, DNS, GPO)
- Follow configuration recommendations from the security team and implement them as needed
- Participate in strategic project planning and execution
- Monitor productions systems, respond to and troubleshoot incidents
- Participate in the Enterprise Systems Administration Team After-Hours support rotation following the company’s incident response and escalation policy
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Founders
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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