Hiring Coordinator Lead, Monzo
£44-65k
Plus share options
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£44-65k
Plus share options
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- Have experience as a people manager, ideally managing an operational role, and with experience of:
- Coaching and mentoring to enable others to perform at their best
- Providing developmental feedback
- Performance management
- Have experience in a highly operational role with a focus on process improvement
- Have a good understanding of what good looks like in the Hiring Coordination space, and use that knowledge to drive continuous improvement to our coordination processes and ways of working
- Have proven experience of driving change and standardising processes with a focus on scalability
- Are confident in working with lots of stakeholders (internal & external) and adapting your working & communication style to suit their needs
- Are comfortable assessing and communicating priorities on behalf of yourself and your team, and adaptable when those priorities change
- Are empathetic and passionate about delivering a great candidate experience, with a focus on inclusive hiring processes
- Have experience with vendor selection, onboarding & management of People tools & systems
- Have expertise in managing pre-employment screening checks
What the job involves
- To run Monzo’s Business & Tech Hiring Coordination function, including line management of Hiring Coordinators and overseeing and improving key Coordination tools & processes, including interview scheduling and background checks
- As Hiring Coordinator Lead, you’ll manage our team of Hiring Coordinators for our Business & Technology functions
- You'd be expected to have regular 1:1s with the team, offering feedback and coaching to continuously aid their development
- You’ll have overall responsibility for making sure our coordination processes at Monzo run like clockwork, with a focus on providing a world class candidate experience
- You’re also responsible for ensuring that every new Monzonaut has a complete set of background checks before they start with us
- Whilst you aren’t expected to do Hiring Coordination work yourself as part of your day job, on occasion this may be required to cover gaps in the team, or for confidential roles
- Day to day line management of Hiring Coordinators, including assessing and managing their performance
- Coaching and supporting the growth of Hiring Coordinators
- Making sure we can provide full coordination cover to the business at all times, including managing cover for holiday or extended leave, headcount planning & hiring
- Scoping, defining and reporting on team KPIs and SLAs
- Having overall responsibility for the onboarding journey for new Monzonauts in Business & Tech, including working with People Operations, IAM, TechOps & other support teams to ensure everything is set up for our new hires’ first day
- Being the 1st point of contact for pre-employment screening discrepancies and escalations
- Working with 3rd party providers to ensure screenings are completed within service level agreements
- Partnering with the Hiring Operations team to manage vendor relationships for Coordination-specific tools such as GoodTime, Enboarder and Security Watchdog
- Supporting the Hiring Operations team, wider hiring team & People Collective with ad-hoc tasks and projects, to make our people processes run like clockwork
- Representing Hiring Coordinators in internal and external audits and control testing
- Hiring Coordination for sensitive or confidential roles, and to cover team absence as required
Application process
- Recruiter Call
- Interview Role Specific x 1 hour
- Interview Leadership & Behavioural x 1 hour
- This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
- You’ll hear from us throughout the application process
- We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million customer active users. The company faces competition as more traditional banks, such as Goldman Sachs and JP Morgan, have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
42% female employees
19% employee growth in 12 months
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$443.8m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company values
- Be hard on problems, not people 🙌 We create supportive communities to help people thrive.
- Make a difference 🚀 We solve real problems, working on things that have the biggest impact for our customers and each other.
- Help everyone belong 🤗 We’re building a bank for everyone. We embrace differences and make sure everyone feels welcome.
- Think customer first; grow Monzo safely 🥕 We always do what's best for customers. It's the right thing to do and the safest way to grow.
- Default to transparency 🎤 We’re open with each other and customers unless we have good reason not to be.
- Think big, start small, own it 🌲 We’re ambitious and shoot for the moon, working iteratively to get the best results.
Company HQ
City of London, London, UK
Articles
Leadership
Jonas Templestein
(CTO)Founder of HipDial. Former Software Engineer at Starling Bank.
People progressing
Joined in the Customer Operations team. Moved to be a Financial Crime Analyst after 5 months. Then moved again to be a Business Analyst after 2.5 years. Currently working as a Senior Product Manager.
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