Enterprise Operations Engineer, Mastercard
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Skills:
- Cloud Management | Interpersonal Skills | Critical Thinking | Network Repairs and Maintenance | Troubleshooting | Data Backups| Security | System Upgrades |
- Windows | Cisco | Firewall | Wireless | MPLS | BGP | EIGRP | OSPF with a CCNA/CCNP | Network Systems Installation |
- Experience with AWS & Azure Cloud services | Cisco & HP Switches | Routers | Firewalls & VPN
- Bachelor’s Degree or equivalent work experience
- Monitored performance and ensured system availability and reliability
- Monitored system resource utilization, trending, and capacity planning
- Intermediate-level knowledge of Cloud Operations, routing, switching, tunnelling, or Multiprotocol Label Switching (MPLS)
- Experience in Cloud environments such as AWS, Azure, Cloud Security and understand the concept of Kubernetes ecosystem
- Assisted with deployment and troubleshooting of various network devices and services, including Cisco routers, switches & firewalls, Wireless LAN, SD-WAN, Load Balancers, MIP servers
- Worked within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Performed network maintenance and system upgrades including service packs, patches, hot fixed and security configurations
- Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology
- Effective written and verbal communication skills
- Effective organization and interpersonal skills
- Effective problem and troubleshooting skills
What the job involves
- Globally partnering with Mastercard Stakeholder to deliver world class technical support for MasterCard infrastructures and applications which includes Could services, Network devices, Servers, Transactions switching, Mainframes and enabling growth, diversification and new business generation
- Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to our regional delivery points like Banks, Financial institutes across the world which are using Mastercard service for transaction processing, Mastercard Cloud services, Mastercard Data Center, Mastercard Corporate office and internal Mastercard stakeholder
- Monitor the infrastructure, and be a key stakeholder in MasterCard Incident, Change & problem Management processes
- Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement
- Supporting application teams deployed on Cloud Platforms
- Monitoring and troubleshoot day to day issues on the cloud
- Working on deploying Kubernetes clusters and conducting Upgrades
- Collaborating with Engineering teams for defects and new features deployment
- Execute Incident, Change, and Problem Management processes
- Perform effective vendor management techniques to ensure forward-progress managed Incidents
- Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected on any of the transactions
- Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business
- Kept system at maximum uptime through proactive oversight and scheduled maintenance
- Monitor network performance and uptime and responded quickly to incidents
- Troubleshoot issues with LAN/WAN connectivity in the infrastructure
- Upgraded system hardware, network hardware and IOS upgrades
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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