Senior Manager of Business Process Systems & Automation, Klaviyo
$156-234k
1+ day a week in office
Intelligent marketing automation powered by customer data
Job no longer available
Intelligent marketing automation powered by customer data
1001+ employees
Job no longer available
$156-234k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- Ability to execute and deliver in a fast-paced environment while balancing competing priorities
- Proven experience managing Salesforce transformation projects and understanding of Salesforce automation capabilities. Salesforce certification preferred
- Strong background in CPQ systems and Metrics
- Analytical and solutions-focused problem solver; able to identify root causes, remediate existing issues and anticipate new ones, and proactively identify opportunities to help Klaviyo scale efficiently and effectively
- Self-starter with a voracious appetite to learn and grow
- Results oriented, have strong attention to detail, and are able to prioritize multiple objectives and projects (excellent organizational skills)
- Highly collaborative
- 8-10+ years of experience in Systems, Sales Operations, Revenue Operations, or related functions in a B2B Technology Sales Organization
- B2B/SaaS company experience scaling an organization through significant growth
- Experience in additional sales tech stack systems like Salesforce, SQL, Tableau, etc
- BA/BS Degree
What the job involves
- The Klaviyo Go-to-Market (GTM) organization is responsible for revenue delivery and customer satisfaction across our fast-growing global customer base
- To help fuel our growth and find new ways to continuously improve, we are looking for a Senior Manager, Business Systems Process Automation and Programs, to translate GTM business needs into technical systems requirements
- You will serve as a bridge between GTM business stakeholders and the technology teams who turn requirements into reality
- This role will be a key partner to cross-functionally guide the hyper growth of our sales organization by specifying system requirements, streamlining processes, and proactive and responsive management of multi-stakeholder strategic and operational capabilities
- You will drive critical business systems programs by being the “connective tissue” between cross-functional Go-To-Market business and technology systems teams
- Your work will support execution for critical growth and business process efficiency initiatives
- Exceptional partnership, clear articulation of business requirements, and deep understanding of both business and technical business systems (e.g. Salesforce) will be paramount for success in this role
- Act as a technical program manager on strategic initiatives across the Prospect to Order workflows. Create project plans, identify business and technical dependencies, facilitate user acceptance testing, and communicate with stakeholders throughout the project
- Manage the systems backlog across the Prospect to Order, including gathering needs from Sales and Sales Ops, hosting backlog refinement sessions with Ops counterparts, and developing requirements documentation
- Align closely with GTM Enablement and GTM Systems team on training and documentation needs for upcoming releases impacting internal end users
- Act as the connective tissue between GTM Systems and Operations. Leverage strong understanding of critical Sales business processes to help identify gaps in systems and automation related to business operations
- Align GTM Analytics, BI Engineering, Finance Ops, and other cross-functional teams on forthcoming systems projects and initiatives where there may be impact on their respective bodies of work
- Partner with other Klaviyo cross-functional teams to help drive forward the needs of the Sales team and provide business context for enhancement requests. Ensure dependent project workstreams are defined
- .Partner with other Klaviyo cross-functional teams to help drive forward the needs of the Sales team and provide business context for enhancement requests. Ensure dependent project workstreams are defined
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Founders
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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