Senior Technical Writer, ID.me
$148.5-156.6k
Office located in Mountain View, CA
Digital identity verification platform
Open for applications
Digital identity verification platform
501-1000 employees
Open for applications
$148.5-156.6k
Office located in Mountain View, CA
501-1000 employees
Company mission
To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
Role
Who you are
- We are seeking an experienced and detail-oriented Senior Technical Writer to join our team
- 4+ years of Technical Writer experience, with a focus on digital wallet solutions, identity verification, or related technologies in B2B2C contexts
- Strong technical background and ability to work closely with engineering teams
- Excellent communication, collaboration, and interpersonal skills, with experie
- Understanding of software development processes and methodologies
- Familiarity with APIs, programming languages, and related technologies
- Proficiency with documentation tools such as Markdown, Confluence, and Git
- Experience with API documentation platforms like Swagger, Postman, or Apiary is a plus
- Familiarity with Agile/Scrum development methodologies
- Familiarity with user experience (UX) principles as they relate to documentation
What the job involves
- The successful candidate will be responsible for creating, updating, and maintaining high-quality documentation for our products and services
- You will collaborate closely with engineers, product managers, and other stakeholders to ensure our documentation is clear, accurate, and user-friendly
- Your expertise will help our users, including developers and end-users, effectively understand and utilize our products
- This team aims to serve our customers in multiple ways, ranging from supporting product-led growth motions to increasing efficiencies on internal customer success teams
- You will be responsible for enabling seamless self-service integration
- Create, update, and maintain comprehensive documentation, including user guides, technical manuals, API documentation, and release notes
- Ensure documentation is accurate, clear, and accessible to the target audience
- Work closely with cross-functional teams, including engineering, product management, and customer support, to gather information and understand product functionality
- Participate in development meetings to stay informed about upcoming features and changes
- Develop tutorials, how-to guides, FAQs, and other instructional materials to assist users in effectively using our products
- Create and consult on visual aids such as diagrams, screenshots, and videos to enhance understanding
- Review and edit documentation created by other team members to ensure consistency and adherence to company standards
- Implement feedback from internal reviews and user feedback to continually improve documentation quality
- Establish and maintain documentation standards, guidelines, and best practices
- Ensure consistency in terminology, style, and formatting across all documentation
- Write documentation with a focus on the needs and perspectives of the end-user
- Gather feedback from users to improve documentation usability and effectiveness
- Maintain version control of documentation to ensure users can access documentation for different product versions
- Track changes and updates to products and ensure corresponding documentation is updated promptly
Our take
ID.me is a digital identity verification platform that simplifies how individuals prove and share their identity online. From identity proofing, authentication, and group affiliation verification the company’s services are highly scalable, as organizations across all sectors benefit from the type of technology provided by ID.me.
While there are a number of identity verification platforms in the space, ID.me has secured a considerable market share. It's formed partnerships with 31 states, multiple federal agencies, and over 500 name-brand retailers, resulting in over 100 million users - and over 70,000 individuals joining every day.
The company has raised significant funding over the years. While the intended use for new capital has yet to be specified, ID has been focusing efforts on improved customer experiences, operational enhancements, and product updates in order to maintain its competitive edge.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 14 rounds)
Apr 2023
$132m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $287.4m
Company benefits
- Company-Sponsored Medical, Dental, and Vision Plans for You and Your Family
- Paid Parental Leave
- Generous Paid Time Off
- 401K With Employer Matching
- Company-Sponsored Life Insurance
- Employee Equity Incentive Plan
- Remote Opportunities
- Multiple Lounge Areas and Game Room
- Numerous Mental Health Resources
Company values
- Make something better every day
- Inspire people with your passion
- Treat each customer like your favorite family member
- Own your mistakes so you can learn from them
- Details are everything
- Communicate like a scientist
- Don't be a jerk
- Always compete
- Be truthful (even when it's hard)
- Ask questions like a five-year-old
Company HQ
Tysons, VA
Articles
Leadership
Blake Hall
(CEO)Current Advisor at several companies, including AgentHero and Boomtown!. Former Army Officer in the U.S. Army.
Tanel Suurhans
(CTO)They have also served as the company's EVP of Technology in conjunction with being CTO. Former Software Engineer at PerfectLine and AS Delfi.
Salary benchmarks
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