Customer Success Engineer, VAST Data
All-Flash File and Object Storage solution
Job no longer available
All-Flash File and Object Storage solution
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To bring an end to decades of complexity and application bottlenecks.
Role
Who you are
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required, and familar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend
What the job involves
- As part of the Customer Support Engineering team you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations and escalations.
- The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab.
- You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team
- Build Technical Customer Relationships (Trusted Advisor)
- Technical Excellence
- VAST Data product expert
- Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams
- Perform customer installations, upgrades, and expansions
- Lead and coordinate regular monthly and quarterly customer review meetings
- Become a VAST Data product expert
- Trusted Advisor to customer technical team
- Evangelist to, and in support of, assigned and/or focused accounts
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Ability to perform daily technical operations and escalations including direct work on technical support issues to full resolution and closure
- Perform customer installations, upgrades, and expansions
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Support and guide VAST data account teams on account technical status and activities
- Lead and coordinate regular monthly and quarterly customer review meetings
Otta's take
Theo Margolius
COO of Otta
Data is changing. It floods into organizations with a volume and velocity previously unseen in enterprise IT. However, transforming that data into business-impacting insights stresses common storage systems that are based on archaic architectures. VAST Data's all-flash data platform addresses the challenges and compromises of scale, performance, efficiency and cost, to better meet the demands of today’s data-deluged and AI-powered enterprises in a new era of machine intelligence.
VAST's average customer manages approximately 12 petabytes of data with its technology. The company's average deal size is approximately $1 million, but it has several customers with over $10 million invested. The company more than doubled its customer base in 2021.
The company has found success across a range of verticals, from quantitative analysis to life sciences. The market for data platforms for deep learning is expected to become a $280 billion market by 2030, and since its Series E funding, VAST has the financial comfort to continue product development and refinement which will help it consolidate its impressive market-leading position.
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2023
$118m
SERIES E
May 2021
$83m
SERIES D
Total funding: $381m
Company benefits
- Health, vision and dental coverage including flexible spending accounts
- Work from home opportunities
- Unlimited vacation
Company values
- Together, we share one core value: Innovation
Company HQ
Theater District, New York, NY
Founders
Renen Hallak
(CEO)BA and an MSc in Computer Science. Prior to founding VAST, they led the architecture and development of an all flash array at XtremIO as VP of R&D.
Shachar Fienblit
(Chief R&D Officer)BSC in Computer Software Engineering. Prior to Co-founding VAST, they were the VP of Engineering at Kaminario before being promoted to CTO.
Jeff Denworth
(VP of Products & CMO)Prior to Co-founding VAST, they were the SVP of Marketing at CTERA Networks and DDN Storage.
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