Senior Product Manager, Zapier

Canvas

$167.4-251k

Canada: CA$167.4K - CA$251K. Plus Equity and bonus

Figma
Amplitude
JIRA
Zapier
Mixpanel
Zoom
Senior level
Remote in Canada, US
Zapier

Workflow automation service

Be an early applicant

Zapier

Workflow automation service

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Be an early applicant

$167.4-251k

Canada: CA$167.4K - CA$251K. Plus Equity and bonus

Figma
Amplitude
JIRA
Zapier
Mixpanel
Zoom
Senior level
Remote in Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Company mission

Zapier's mission is to Make Automation Work for Everyone!

Role

Who you are

  • You are obsessed with the customer and have a strong desire to deliver a high-quality experience for every single user who touches the product. You will drop what you are doing to take a Zoom call with a customer, in fact, you probably talk with several customers every week right now. You would rather talk with customers than work on lengthy PRDs or organize Jira
  • You sweat the small details. You know that there’s a conversion rate behind every new feature introduced (or bug that exists in the product). You strive for a bug-free experience and you regularly test key user flows on a weekly basis. If you run into a bug on a demo call, it makes your heart sink
  • You are excited about the opportunity to scale a product from 0 to 1, then 1-10. You should already have experience shipping value to customers at scale. You can see around corners when it comes to shipping new features and will preemptively think about how to mitigate potential problems
  • You are technically minded and have a well-established track record of working with engineers. If you haven’t been a software engineer in the past, you know how to navigate technical complexity and can engage with senior engineers quickly. You should have a laundry list of engineering references who will vouch for you
  • You have an eye for design. You regularly pair with a product designer to build and optimize features and user flows. You have strong opinions, loosely held. Whenever you receive a link to a Figma file, you get excited
  • You have experience in B2B SaaS or subscription-based consumer software and have experience rallying the team around these SaaS metrics. You enjoy connecting daily work to the bigger picture and key business metrics
  • You have strong product intuition and understand the value of “gut feel”, but you know that it needs to be backed up with quantitative data and evidence too. You understand the value of proper tracking and analytics, levering tools like Amplitude or Mixpanel to dig deeper
  • Cross-functional work is not a foreign concept to you: You have a track record of aligning incentives & coordinating work across teams to accomplish great things
  • You have a track record of rallying your team. You can cast an exciting vision of the future and get the entire team to perform at a high-level
  • You are hungry to make an impact. You know that building product is a means to an end. You want to build a product that accelerates the growth of Zapier and want Zapier Canvas to be a central piece of the growth story
  • You are willing to get your hands dirty: You will do what it takes to move the ball forward and make progress
  • You are a skilled written communicator. Zapier is a 100% remote team and writing is our primary means of communication. You can use written communication to communicate your team’s vision, roadmap, and progress. You know the right tool for the job whether it’s managing the day-to-day cadence of projects or building cross-company momentum around a project
  • You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves

What the job involves

  • We're looking for a Senior Product Manager to join our New Products team in North America. In this role, you’ll guide a group of talented engineers, designers, and marketers as we continue our mission to help everyone succeed with automation using Zapier. We’re all about making work more productive, and millions of people have already built businesses thanks to Zapier
  • In this role, you'll own Zapier Canvas—a visual diagramming tool designed for mapping out, refining, and showcasing high-level business processes. If you're excited about shaping the future of automation, we’d love to hear from you!
  • Own Product Lifecycle: Lead the process from ideation to launch, working with cross-functional teams
  • Shape Strategy and own near-term roadmap: Create and manage a product roadmap aligned with department and company goals
  • Customer Development: Regularly engage with customers to understand their needs and inform product decisions
  • Analyze Metrics: Utilize tools like Amplitude to make data-informed decisions
  • Lead Teams: Coordinate with engineers, designers, and marketers to complete projects
  • Stakeholder Updates: Regularly update all stakeholders (including executives) through effective written communication

Application process

  • At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description
  • All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional
  • After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application
  • We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
  • The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled

Our take

Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.

Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.

Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Many candidates hear
back within 2 weeks

38% employee growth in 12 months

Company

Funding (1 round)

Oct 2012

$1.3m

SEED

Total funding: $1.3m

Company benefits

  • Work from anywhere
  • Bonus program
  • Unlimited vacation policy
  • Great healthcare + dental + vision coverage*
  • Retirement plan with company match*
  • Stock options for every Zapien**
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents
  • Home office setup stipend
  • Professional development allowance

Company values

  • Default to Action - At Zapier, we're building toward a future that does not yet exist. As a result, delivering something real today—and learning from it—is typically better than delivering something of questionably better quality next week. However: action is not an achievement unto itself. Instead, our actions should connect to clear priorities and outcomes, especially what's best for our mission and customers.
  • Default to Transparency - We're a growing, distributed team across more than a dozen time zones. We do our best work when we make projects, processes, and systems available to everyone who needs them—inclusive of our customers. Transparency promotes equity and inclusion within our team and customer base. So work in public. Have discussions in the open and document your work. Transparency does not mean consultation or consensus on all decisions. In fact, an important form of transparency is clarity on who is responsible for a decision and who will be consulted.
  • Grow Through Feedback - We set ambitious goals at Zapier. We want our customers, people, and company to grow. Achieving these goals requires us to regularly learn and improve. Thankfully, our success has more to do with how quickly we learn than how "perfect" we are in a given moment. Whether it's about how we work or the work itself, feedback enables growth. As such, feedback is one of Zapier's most essential practices. Even so, feedback can be hard to give and hard to receive. We make a point to become good at it anyway—it's just that important.
  • Empathy Over Ego - Our customers and teams are part of a global community. To serve them best, we need to understand them. Empathy promotes understanding, curiosity, and humility—qualities that help us connect with and serve our customers. Empathy has similar positive effects on collaboration and belonging within our team. On ego: we all have them, and it's important that we share our perspectives in pursuit of what's right. But sometimes ego can bias our thinking too strongly toward our own views. It's for this reason that we emphasize empathy over ego.
  • Build the Robot - No matter your role, you'll find yourself doing repetitive work. Zapier is all about finding ways to work better—whether through automation, simplification, or prioritization—so that we can spend more time doing what humans do best. Note that it's unhelpful to automate or simplify the wrong process or outcome. Manual, less efficient processes are often the right approach early on. We default to action and accept inefficiency when it helps confirm the problems we're solving, and to test solutions for those problems.

Additional info

  • As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around

Leadership

Wade Foster

(CEO & Co-Founder)

Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.

Bryan Helmig

(CTO & Co-Founder)

Was previously Product Dev/Manager at Veterans United Home Loans.

Mike Knoop

(Co-Founder)

Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.


People progressing

Joined as Customer Champion, promoted to Senior Customer Champion after 1 year, then again to Team Lead. He is now a Manager for the Paid Support Team.

Diversity, Equity & Inclusion at Zapier

Maggie Roque headshot

Maggie Roque (Director of DIBE )

  • At Zapier, we believe in DIBE as DNA. This paradigm serves three purposes: It is an aspiration (what we want to see in the future), an action (a conscious effort to lean into our vision in our day-to-day work), and a principle (a guiding truth that we build better products and environments when we build for everyone). We've had candid conversations as a company about the experience of our teammates through the employee lifecycle—from the first impression we make as a company to our internal promotion process to our exit interview. We’ll continue to have those candid conversations and to invest in our efforts to improve

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