Technical Account Manager, Pendo

$84-115k

Salary range dependent on location. Plus bonus

CSS
HTML
Mid and Senior level
San Francisco Bay Area
Pendo

Digital adoption and product experience solutions

Open for applications

Pendo

Digital adoption and product experience solutions

501-1000 employees

B2BInternal toolsSaaS

Open for applications

$84-115k

Salary range dependent on location. Plus bonus

CSS
HTML
Mid and Senior level
San Francisco Bay Area

501-1000 employees

B2BInternal toolsSaaS

Company mission

To elevate the world's experiences with software.

Role

Who you are

  • 2+ years of technology implementation, technical consulting or dedicated technical support
  • 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
  • Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies

Desirable

  • Basic CSS, HTML, or similar web technologies
  • Sales Engineering experience a plus
  • Technical writing experience a plus

What the job involves

  • Pendo's Technical Account Managers play a crucial role by providing proactive, strategic, and technical guidance to ensure customers are able to realize the full value Pendo can provide their organization
  • Technical Account Managers connect business goals to the solutions in the Pendo platform
  • They collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives
  • Partnering with the Technical Account Managers ensures the execution of current and future business outcomes to accelerate return on investment and expansion
  • Pendo TAMs work on all products and Partner with CSMs, ADs, and others to make the customer successful
  • Own a book of business of customers who have purchase TAM Service
  • Learn all Pendo Products
  • Create strong customer relationships at all levels
  • Create strong internal relationships
  • Consult on the Pendo product to deliver customer outcomes
  • Impact ROI for assigned customers
  • Showcase the value of Pendo
  • You will be an internal advocate

Our take

Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.

Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.

Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

-19% employee growth in 12 months

Company

Funding (last 2 of 9 rounds)

Nov 2021

$110m

GROWTH EQUITY VC

Jul 2021

$150m

SERIES F

Total funding: $468.3m

Company benefits

  • Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
  • Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
  • Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
  • Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
  • Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
  • Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield

Company values

  • Respect our lives outside of work: We bring our whole selves to work and celebrate what makes each other unique
  • Be direct and transparent: As individuals we are timely, candid, and respectful in providing feedback—even when it’s hard to do so
  • Maniacal focus on the customer: If there’s an opportunity to improve the customer experience, we do it
  • Bias to act: We take initiative to get things done, collaborate, and go above and beyond the call of duty
  • Show me the data: No matter what the decision, data should be the primary input for decision making
  • Act like owners:We use good judgement in our actions and decisions, and implicitly have the trust from our colleagues to be able to do so
  • Win together: We succeed together and challenge each other to grow. We collaborate and support one another as a team

Company HQ

Downtown, Raleigh, NC

Leadership

Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 21 more jobs at Pendo