• Minimum 5-7+ years of experience total in go-to-market, operations/strategy, management consulting, or venture capital, with at least 2 years operating experience at a startup
• You have a “get things done” mentality; you can dissect complex problems, identify solutions, and drive these solutions to completion with a high degree of autonomy
• You are resourceful, have a strong willingness to learn, and can pick up new skills where needed (e.g. Looker, SQL)
• You are creative and can see how the pieces of a complex problem fit together; you feel comfortable challenging assumptions when they are not well-based
• You like to build - you enjoy the process of going from problem to solution regardless of the medium
• You’re a master with data analysis, and have an exceptional ability to draw key insights from both quantitative and qualitative data
• You have a team-first mentality and communication skills that allow you to influence others at all levels and across all functions within the organization to rally behind shared business goals
• You have experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed
• You have an ability to anticipate customers’ needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast paced environment

Desirable

• Ramp is in a critical phase of growth. We are investing in tech and product-enabled strategies to improve how we onboard this critical customer base at scale
• You’ll work directly with our VP of Customer Activation and Success to drive new initiatives that leverage our Scaled CSM team, in-product enhancements, and AI
• You will collaborate closely with our Customer Success, Product, Data, and Revenue Operations teams to deliver on ambitious self-service activation goals
• This is a key role where you will be uniquely positioned to drive Ramp’s self-serve business forward across multiple functions
• Drive the self-service customer onboarding strategy and execution, working directly with VP Customer Activation, Scaled Customer Success Managers, and Product
• Partner directly with Scaled CSM leadership to iterate on new scaled onboarding initiatives, including group onboarding motions and leveraging Applied AI
• Maintain and improve an AI chatbot to assist new customers during onboarding
• Conduct deep data analysis, and build dashboards to identify areas of strength and opportunity for Ramp’s activation funnel
• Run regular metrics reviews and deep dives cross-functionally
• Partner closely with the Product & Design team to ensure that activation product initiatives directly improve customers’ self-onboarding experience