Senior Software Engineer, PagerDuty
AIOps
CA$139-207k
Digital operations management platform
Job no longer available
Digital operations management platform
1001+ employees
Job no longer available
CA$139-207k
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- The ideal candidate has strong experience working with Elixir or other backend languages such as Python, Java, or Ruby, as well as a strong understanding of AI/ML concepts
- 7+ years of development experience, designing, building, and operating large systems with scalability, availability, and performance requirements
- Experience with at least one modern programming language such as Elixir, Python, Java, Ruby, etc
- Experience with tools that ensure your high quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments
- Experience participating in an on-call rotation and triaging/addressing production issues as they arise
- Experience working with Product teams, ensuring and driving a timely delivery
Desirable
- Recent Elixir experience is preferred
- Experience working on ML-based solutions
- Experience working with data scientists and ML experts
- Experience with the AWS cloud ecosystem
- Experience working on customer-facing and web-based Software-as-a-Service (Saas) systems
What the job involves
- PagerDuty is seeking a Senior Software Engineer to join our diverse, customer-focused team!
- As a Senior Software Engineer, you will work on PagerDuty AIOps features that help our customers separate signal from noise across billions of data points and provide AI-based root cause analysis
- You will join the team responsible for some of our most advanced AIOps features that help reduce noise and responder fatigue by intelligently grouping alerts and pausing transient alerts, surfacing cross-service incidents occurring simultaneously to accelerate triage, and identifying relevant historical information to drive faster incident resolution
- This is an exciting opportunity to have high visibility, tackle interesting technical challenges, and collaborate with our Machine Learning and Data Science teams
- Designing, coding, testing and shipping APIs, backend Elixir applications and microservices that ensure we deliver secure, highly reliable, and scalable solutions to our customers
- Collaborating with Product Management to refine features and plan for their execution
- Own and operate what we build, ensuring long term service health
- Work with a wide range of systems, processes, and technologies to build solutions that solve customer problems, including crossing team or repository ownership boundaries where needed to get the job done
- Participating in our team’s on-call rotation, triaging and addressing production issues as they arise
Otta's take
Xav Kearney
CTO of Otta
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Insights
Some candidates hear
back within 2 weeks
39% female employees
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.6m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company values
- Champion the customer - We put users first, make it easy, and build great products.
- Run together - We create belonging, deepen bonds, and team up.
- Ack and own - We see opportunities, make it yours, and do right.
- Take the lead - We disrupt more, improve everywhere, and learn forever.
- Bring your self - We earn trust, are present, and have heart.
Company HQ
SoMa, San Francisco, CA
Founders
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
People progressing
Joined as a Business Development Representative. Promoted to Inside Sales Representative after 1 year and is currently an Enterprise Account Executive
Salary benchmarks
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