Technical Customer Support Engineer, ClickHouse

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
• The ability to build trusted relationships with colleagues, customers, and partners
• You are self-driven, curious, and eager to continuously learn and grow

Desirable

• We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world
• We are seeking a Technical Support Engineer to join our global Support Engineering team
• We hope to find you ready to take on a large variety of tasks related to our customers locally in North America as well as more regionally across EMEA and APJ
• This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video
• You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse
• This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base
• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
• You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
• You will build strong, trusted relationships with colleagues, customers, and partners

• Flexible work environment - ClickHouse is a distributed company offering both office based and remote work options (your choice!). We do not check when you log in or out. You are the owner of your calendar because work-life balance is important to us
• Employer contributions towards your healthcare
• Equity - Any new team member who joins our company is eligible to receive stock options
• Our competitive time-off policy complies with all local country laws at a minimum of given time off + all paid bank holidays
• Home office setup allowance for our remote employees

Total funding: $300m

Database management systems have long been important to the operations of businesses. However, these systems can be painfully slow. ClickHouse solves this problem with its ultra-fast database management system, that powers real-time analytics and apps.