Customer Support Engineer, ControlUp
Office located in Fort Lauderdale, FL
Digital employee experience management platform
Open for applications
Digital employee experience management platform
201-500 employees
Open for applications
Office located in Fort Lauderdale, FL
201-500 employees
Company mission
To power the Work From Anywhere world by transforming the way IT manages systems, troubleshoots issues, and delivers a great user experience.
Role
Who you are
- 3+ years of experience working in a fast-paced IT Support Environment
- Working knowledge of VDI solutions (Citrix/VMware/AVD)
- Strong knowledge of Windows OS/Networking
- PowerShell/Scripting Experience
- Exceptional interpersonal and communication skills
- Attention to detail, accuracy, proactivity, and the ability to anticipate needs
- Positive attitude and very customer-centric
- Occasional International travel
- ControlUp GCS Engineers are experienced IT Professionals who are deeply knowledgeable in IT Operations
- We are seeking strong communicators and collaborative team players
- People who excel in this role, love solving puzzles and see themselves as lifelong learners, strive to go the extra mile, and aren’t afraid to take initiative
- You must be highly organized and be able to define priorities and quickly respond to customers
Desirable
- Previous experience working with / for SaaS companies
- Mac/Linux Familiarity
- SAML/SSO/MFA experience
- Fluency in other foreign languages
What the job involves
- Our Global Customer Support Team is growing and we are looking for a new Support Engineer with deep EUC experience to join our ControlUp US Team!
- The primary responsibilities of our Global Customer Support team are to assist customers and prospects with troubleshooting and remediating issues in implementing our suite of applications
- Our GCS engineers engage with customers and prospects via chat, e-mail, and remote sessions to resolve issues and deploy solutions to help our customers realize our software suite's full potential
- GCS Engineers work closely with the Customer Success team to ensure our customers are receiving the greatest value from their ControlUp investment
- Support customers through break/fix issues, upgrades/deployments, integrations, and utilization
- Leverage your knowledge and experience to analyze customer environments and provide feedback on best practices
- Provide ad-hoc assistance to Customer Success Managers, Account Executives, and Professional Services
- Produce regular feedback to management for process and practice improvements
- Maintain current knowledge of the entire ControlUp product portfolio
Our take
ControlUp makes it easier for enterprises to manage and ensure a good user experience for a distributed workforce. It does this by allowing IT teams to monitor and troubleshoot the performance of all computer devices on its network, whether they’re in-house or remote.
Though ControlUp has been in development under a number of guises since around 2008, the company has had an incredible trajectory of late and is now well on its way to unicorn status. Sanofi, T-Mobile, Verizon, Virgin Money, Exxon Mobil and Next are all known high profile customers.
Unsurprisingly, this growth has coincided almost perfectly with the shift to work-from-anywhere and hybrid working models. Since these are showing no signs of disappearing, ControlUp will be targeting further growth over the next few years.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$100m
SERIES D
Nov 2020
$27m
SERIES C
Total funding: $141.3m
Company benefits
- Above market area average pay range for all positions
- Several Medical, Dental and Vision plans to choose from
- Unlimited PTO and Company Paid Holidays
- Flexible work schedules (we promote an excellent work/life balance)
- 401(k) plan with employer match
- Voluntary Flexible Spending Account (Health & Dependent Care Accounts)
- Eligibility for company paid benefits such as Life Insurance, Short Term & Long-Term Disability, Supplemental Life Insurance, Accidental Death and Dismemberment Coverage, Critical Illness Coverage, Accident Coverage, Hospital Indemnity Coverage and Legal Plan Coverage
- If you work remote you are eligible for a $200 monthly home office allowance
- If you work remote, we will reimburse you up to $500 for a one-time purchase of home office equipment
Company HQ
Central San Jose, San Jose, CA
Articles
Leadership
Asaf Ganot
(CEO)Co-founded Smart-X Professional Services - the prelude to ControlUp in 2006 after serving as Director of Product Management at Jetro Platforms and a Senior Consultant at digital engineering firm Ness.
Yoni Avital
(COO)Before co-founding ControlUp, spent six years working in Social Behavior Change (SBC) for Commart Technologies in Israel.
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