Vice President of Customer Success and Growth, insightsoftware
More information about location
Connected solutions for the office of the CFO
Be an early applicant
Connected solutions for the office of the CFO
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To empower organizations with the financial confidence to achieve greatness.
Role
Who you are
- Proven track record (minimum of 10 years) in Customer Success, with 5+ years in senior leadership roles
- Strong preference for experience in highly acquisitive companies with Annual Revenues between $500M and $1B
- You have experience leading and covering long-tail digital/scale CS programs
- You have experience leading Customer Success teams responsible for gross retention targets (GRR)
- You are a strong people leader with a proven ability to attract, motivate, develop, and retain top talent. You have demonstrable experience building teams with the ability to effectively balance resources based on customer needs and internal processes
- You have a strong familiarity with Salesforce, legal and sales ops business processes
- Outstanding interpersonal skills, along with strong communication skills both verbal and written. Comfortable traveling for work as needed
- Ability to manage influence through negotiation and consensus building, possessing a combined background of post-sale and sales experience
- Analytical and process-oriented mindset, showcasing critical thinking ability, excellent communication and presentation skills, and a continuous desire for learning and improvement
What the job involves
- Reporting to the Chief Customer Officer, the VP, Customer Success & Growth leads a global team responsible for the insightsoftware renewal motion, managing digital customer success programs at scale, and driving adoption and value realization
- What you'll do:
- Manage, coach and mentor the CS team and provide an effective career development framework for CS team members
- Establish and maintain a culture of mutual accountability between the Customer Success team and customers. Advocate for our customers' needs and rally resources to support them when needed
- Ensure product feedback is effectively channeled to our Product and Engineering team via Voice of the Customer and similar programs
Our take
With a goal to support efficiency in the office of the CFO, insightsoftware delivers solutions for finance, accounting, and operations. Its extensive offerings help users turn information into insights so that they can more strategically drive the success of their organizations.
The company boasts a global footprint and a host of positive case studies from clients across industries - a clear indicator that it is doing something right. The trend towards data-led operations has no doubt helped the company grow, as more and more leaders look to streamline their operations and unlock those crucial, competitive insights.
Lately, insightsoftware has been enhancing its offerings through a list of acquisitions, integrating capabilities such as business intelligence, improved analytics and new automations. Most recently, it acquired LeaseAccelerator which enhances its lease accounting and administration solutions as well as bolstering its US presence.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 7 rounds)
Jul 2021
$1bn
GROWTH EQUITY VC
Nov 2017
$12m
SERIES D
Total funding: $1.1bn
Company values
- Results Orientation: I recognize results trump effort and drive successful outcomes
- Winning Attitude: I work hard, persevere, and get the job done with a positive attitude
- Be One Team: We are better together and win as a team
- Disciplined Execution: I always do what I say I’m going to do and demonstrate extreme ownership
- Growth Mindset: I always look for ways to challenge myself, learn, and find better ways to work
Company HQ
North Raleigh, Raleigh, NC
Articles
Leadership
Michael Sullivan
(CEO, not founder)Former CEO of Acquia. Was also the SVP and General Manager of SaaS and Information Management at Micro Focus as well as the CEO of Autonomy Protect at HP Autonomy.
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