Customer Experience Representative, Archive
Contractor
More information about location
Resale operating system for brands
Be an early applicant
Resale operating system for brands
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To keep products in use for as long as possible.
Role
Who you are
- Strong customer service skills, case ownership, positive attitude, excellent problem-solving, communication, and organizational skills
- Prior experience working with customers
- Prior experience with Zendesk is a plus
- Basic knowledge of e-commerce retail
- Customer-facing experience desired (retail, hospitality, online support, etc.)
- Ability to communicate effectively with non-technical staff and customers
- Knowledge of all Microsoft Office Suites
- Ability to work remotely with little supervision while still completing daily tasks
- Customer-focused – what we do revolves around the customer!
- Ability to think critically, troubleshoot, and solve complex problems in a fast-paced, changing environment
- Ability to work 12 PM - 5 PM PST, Monday through Friday
- This is a part-time role with a maximum of 30 available hours
- This role is open to US applicants only
What the job involves
- The Customer Experience Representative is the first point of contact for customers with questions or issues
- The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience
- This role is part-time, 100% remote, and all eligible candidates must be able to work from home
- Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
- Respond quickly to customer-submitted email requests
- Troubleshoot and guide customers through any questions or concerns
- Partner with internal teams to solve larger customer-related issues
- Keeps current with product knowledge
- Documents problems and resolutions and escalate appropriately
- Follows up with customers to ensure that issues have been addressed successfully
Our take
The secondhand fashion market is growing faster than ever due to increased consumer awareness of the positive impact it has on sustainability. However, the sale of pre-loved clothes almost always takes place on third-party marketplaces, preventing brands from capitalizing on second-hand sales and intercepting fake item sales.
Archive develops online marketplaces for brands to facilitate the resale of second-hand items, allowing them to capitalize on the growing second-hand fashion market whilst regulating the legitimacy of such sales. The marketplaces developed by the company are integrated directly within existing first-hand online stores, ensuring that brand loyalists purchase and sell directly through the brand without using external secondhand marketplaces.
Whilst platforms such as eBay, Depop, and Etsy facilitate the resale of preloved fashion items, Archive recognizes that they prevent brands from earning revenue and can lead to the sale of fake products. With 2022 funding behind it, Archive is contributing to an industry set to grow at a rate of between 10 and 15 percent a year over the next decade, and its offering to secondhand fashion markets is strong, legitimizing the sale of preloved products, and advocating for a more sustainable fashion industry.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
76% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2022
$15m
SERIES A
Jan 2022
$8m
EARLY VC
Total funding: $23m
Company benefits
- Health / Dental / Vision
- Unlimited Vacation Policy
- 401K Program
- Monthly virtual team events
- Bi-Annual Company Retreats
- Custom Equipment Setup
- Paid Parental Leave
- Office Space in NY and LA
Company HQ
North Los Altos, Los Altos, CA
Articles
Leadership
Emily Gittins
(CEO)Experience as Senior Associate for The Boston Consulting Group from 2015 to 2018. Market Engagement Manager for GSMA from 2017 to 2018.
Ryan Rowe
(CTO)Experience as Founder and CTO of Kimono Labs and as CEO of Mello, Inc. Forward Deployed Engineer for Palantir Technologies from 2016 to 2018.
Diversity, Equity & Inclusion at Archive
- We consider applicants of all backgrounds. If you are excited about what we’re building but don't meet some of the criteria above, please don’t let that discourage you from applying.
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