Senior Product Designer, Marshmallow
Growth
Bonus scheme available
1-3 days a week in office
Accessible, tech-enabled insurance for those who step outside the norm
Open for applications
Accessible, tech-enabled insurance for those who step outside the norm
501-1000 employees
Open for applications
Bonus scheme available
1-3 days a week in office
501-1000 employees
Company mission
To back those who find themselves on a different path, either by choice or by circumstance, helping the exceptions to the rules that others aren’t interested in serving.
Role
Who you are
- You are customer-obsessed
- You are passionate about gaining a deep understanding of our customer's needs and behaviours
- You can easily communicate them to the wider business
- You can comfortably prioritise work using an evidence-based approach to product development
- You balance business and users' needs, focusing on work that will bring the biggest benefits to the team
- You have an experimental mindset
- You know that small changes can end in big results
- You are comfortable at running quick experiments enabling your team to learn and iterate effectively
- You have a healthy split between UX & UI
- Working across the whole funnel from landing pages to app you’ll need to be adept in balancing interaction design with strong visual skills and use of brand
- You have a high tolerance for ambiguity and are proactive at identifying opportunities and actively look at how to unblock and drive your team forward
What the job involves
- We're looking for a Senior Product Designer with experience in the Growth & Acquisition domain who can help us grow our customer base by easily balancing commercial thinking with detail orientated interaction design
- This role is within the Acquisition space which is responsible for growing Marshmallow’s customer base by targeting customers with the right product, pricing and checks
- This part of the business encompasses Marketing and Growth and also collaborates heavily with Fraud
- Experimenting relentlessly
- You’ll be embedded in a team that are running new experiments every single week
- You’ll be thinking about the small and big wins that will drive conversion and experience improvements
- Understanding the needs of our customers
- You’ll deeply understand customer needs and will strive to understand the what, why, and how of the problems you’re solving
- You’ll use an evidence-based approach to product development while balancing business and customer needs
- Validating product and design decisions
- Working with data and research you'll ensure your work is validated to reduce backtracking and enable the team to move quickly
- You'll work with measures in place to make sure we're moving the needle on business and customers needs
- And, you’re comfortable reviewing data to know how to iterate next
- Improving Marshmallow.com by collaborating with marketing and defining the architecture and templates to ensure the site is scalable and usable for our growing customer base
- Implementing high-quality, clear designs
- Using design principles, industry knowledge and best practices you’ll make rational decisions that helps our customers when they interact with Marshmallow
- Collaborating to drive the product vision forward with business stakeholders, product managers, marketing, designers, and engineers to create alignment across teams and manage expectations
Application process
- Broken up into 3 stages:
- Initial call with Orla our Marshmallow recruiter (45 mins)
- Past experience interview with Georgia (1 hour)
- A collaborative task onsite with Product and Design (1.5 hours)
- Finally, a culture interview (1 hour)
Salary benchmarks
Our take
For many ordinary people, insurance can be inaccessibly expensive. Marshmallow solves this problem by using data and technology to offer fairer coverage for car and van owners.
Car insurers generally quotes drivers according to population data, and many drivers are overcharged due to age and demographic. By leveraging data and proprietary technology, Marshmallow can offer more accurate and personalised quotes delivered in minutes, meaning lower fees for drivers. Naturally, this approach has proven popular, with Marshmallow garnering impressive reviews and accolades since it first launched.
The insurtech space is becoming increasingly competitive, and more and more tech companies are moving into the car insurance space, so the company is currently looking to expand into other insurance areas. Marshmallow’s unicorn status is a clear indicator of the company’s ongoing success and scalability, and will help to facilitate this diversification.
For now, the company is focused on helping those outside the norm, such as those who have uprooted their lives and moved to the UK. But in the future, it hopes to expand to any group of people who are unfairly marginalised and whose problems Marshmallow is uniquely positioned to solve.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
50% female employees
27% employee growth in 12 months
Company
Employee endorsements
Open and honest communication
"At Marshmallow information is 'over-shared' and this starts from the CEOs and continues through the organisation. People across the business are..."
Funding (last 2 of 4 rounds)
Sep 2021
$83m
SERIES B
Nov 2020
$30m
SERIES A
Total funding: $118.2m
Company benefits
- Flexible working - Manage your own time and choose where to work from (in the office, at home, or a little bit of both). Just make sure your team is happy too.
- Ben benefits - Get your hands on your flexible benefits budget with the Ben Mastercard and spend it wherever you want.
- Competitive bonus scheme - designed to reward and recognise high performance 🌟
- Private healthcare - We want to support everyone’s wellbeing at Marshmallow, which is why we offer private healthcare insurance with Vitality.

- Cycle to work scheme - We’re registered under the Cycle-to-Work scheme, so you can buy a new bike tax-free. Lycra shorts optional.
- Mental wellbeing - We have partnered with Oliva to offer mental health support and make therapy sessions more accessible.
- Learning and training - Personal budgets for books and training courses to help you grow in your role. Weekly book clubs and learning sessions. Plus 2 days a year - on us! - to further your skillset.
- Company socials - We give all of our teams monthly budgets to get to know each other better outside of work. Plus we have company-wide socials every two weeks, themed parties, and more.
Company values
- We have a bias for action - We carry urgency into our every day, knowing that only by making daily progress can we drive long-term growth
- We are challenging and honest - We optimise for truth and progress, which requires us to never shy away from difficult conversations with each other
- We take ownership - We take on challenges, and put our hands up when things go wrong
- We are selfless - We work hard, together and without ego
- We are bold - To serve our customers best, we experiment relentlessly, make tough decisions and go where others won’t
- We simplify for success- We don’t overcomplicate or try to be too clever. Less is more
Company HQ
Old Street, London, UK
Articles
Founders
Oliver Kent-Braham
(Co-CEO)Previously worked in Growth & Partnerships at Yoti and Leveraged Finance at Investec. Previously founded Reel Money.
David Goaté
(Chief Architect)Previously Software Architect at Yoti, also worked as a software engineer at Homeseller, Cognitran and IG.
Alexander Kent-Braham
(Co-CEO)Previously worked in Product at Yoti. Also co-founded Reel Money and was an Analyst at hedge fund QCM.
People progressing
Joined as Software Engineer, being promoted to Technical Team Lead after 10 months.
Diversity & Inclusion at Marshmallow
- To solve big problems, we need exceptional people from all walks of life. We're creating a culture where everyone feels empowered to bring their unique perspectives and boldest ideas to the table. Belonging - As a community, we foster an environment where everyone feels supported and safe to bring their authentic self to work. Recognition - We recognise and celebrate the differences in our experiences, understanding that our unique contributions help us collectively deliver our best work. Influence - We’re empowered to share our voice and have influence. We value diversity of thought, knowing we are better through our collective perspectives and experiences.
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