AWS Cloud Engineer, LightEdge Solutions
Cloud hosting, colocation & consulting
Open for applications
Cloud hosting, colocation & consulting
201-500 employees
Open for applications
201-500 employees
Company mission
To create and capture opportunities for our clients through the right solutions targeting the right problems.
Role
Who you are
- Bachelor’s Degree in Computer Science or related discipline or an associate degree or equivalent work experience
- Excellent network analysis fundamentals and robust troubleshooting skills
- At least 6 months to 2 years’ experience with AWS development and systems administration. Experience providing issue resolution for AWS highly preferred
- Possess at least one current AWS Certification
- Strong preference for applicants with experience or certification in Kubernetes
- Comprehensive understanding of AWS including AWS Command Line (CLI), current AWS product offerings and services, best practices and troubleshooting techniques, and experience providing systems administration and issue resolution for AWS
- Demonstrated proficiency with one or more scripting or programming languages. Ruby and Python are desirable
- Ability to manage multiple priorities and projects at the same time
- Strong interpersonal skills; ability to work collaboratively within a team, while also taking the initiative to lead when needed
- Solid understanding of basic networking principles, components and terminology. Experience with hardware or software Load Balancers, VPNs, firewalls preferred but not required
- Initiative and problem solving skills: If you don’t know how to do something you consider it a challenge to try to figure it out for yourself
What the job involves
- The AWS (Amazon Web Services) Cloud Engineer works within the AWS Operations team and is responsible for supporting LightEdge customers that use the AWS platform
- The incumbent will implement custom solutions to fit customer needs while clearly documenting, strategically planning, and effectively executing within maintenance windows
- The position requires verbal and written communication with customers, vendors and LightEdge personnel
- The position may require working off hours (including holidays and weekends) in support of changes and upgrades as well as problem determination tasks
- All members of the AWS team participate in the 24x7 on-call rotation. Standard working hours for this position will be second or third shift
- Support existing AWS environments, monitoring health of environments using multiple enterprise tools, providing maximum system performance to users and sustaining system uptime standard. Implements and validates monitoring in deployments
- Evaluate customer needs, troubleshoot as needed, also formulate capacity planning and performance recommendations
- Participate in 24x7 on-call rotation and respond to calls from the Connectria Command Center
- Respond to customer support calls related to AWS environments, managing incidents within the ticketing system, and resolving issues through troubleshooting
- Evaluate issues reported or observed, utilizing problem solving skills and attention to detail to resolve problems quickly and effectively and to proactively prevent problems. Escalate as needed
- Collaborate effectively with coworkers and other departments (Security, Networking, Data Protection, and Operating Systems) in support of customer environments, meeting the customers’ needs quickly and effectively
- Appropriately document customer interactions in ticketing system
- Prioritize and complete assigned duties expeditiously and within approved windows
- Engage with AWS Support on behalf of Connectria customers as needed
- Provide exceptional customer service by communicating clearly and accurately (both verbally and in writing) while maintaining a professional demeanor in alignment with the No Jerks Allowed philosophy
- Stay abreast of latest AWS offerings and make recommendations to leadership
- Other duties as assigned
Our take
Founded in 1996, LightEdge Solutions is a leader in public cloud and enterprise IT technology solutions, with a focus on private, public, hybrid and multicloud colocation. Its solutions help companies connect to the cloud at a faster pace and with less hassle. It has supported more than 1300 large organisations through 12 data centres in 8 US markets.
With its solid rooting in the industry and the experience to match, it’s no surprise that LightEdge’s offerings have grown to include a full suite of digitisation solutions. From IT infrastructure optimisation to bolstering cybersecurity, Lightedge benefits from catering to a wide range of enterprise needs.
Since its buyout by GI Partners in 2021, LightEdge has embarked on a series of acquisitions itself. With four companies bought since 2021, it has stepped up successfully into this new portfolio role - and these acquisitions should keep LightEdge stable and ripe for further growth for a long time to come.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Apr 2004
$5m
GROWTH EQUITY VC
Total funding: $5m
Company benefits
- Health, Vision & Dental
- Life & Long-Term Disability Insurance
- 401(K) Match
- PTO, Sick/Personal Time & 10 Paid Holidays
- Paid Maternity, Paternity & Adoption Leave
Company values
- EXCEED EXPECTATIONS - Take pride in your work, and always put the customer first
- DO THE RIGHT THING - Be honest, understanding, and kind. Leave egos at the door
- GROW THROUGH INNOVATION - Demonstrate an entrepreneurial spirit in all that you do
- EMBRACE TEAMWORK - Exhibit locker room leadership, maintain positivity, and celebrate every victory
Company HQ
Downtown Des Moines, Des Moines, IA
Articles
Leadership
Jim Masterson
(CEO & President)Previously SVP of Sales and Marketing for Terabeam, and VP of Applications and Marketing at Rhythms NetConnections. Was also an Executive Director for U S WEST.
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