IT Support Apprentice, Thunes
Simplifying international payments
Be an early applicant
Simplifying international payments
201-500 employees
Be an early applicant
201-500 employees
Company mission
To connect every corner of the world and make the global economy accessible to all.
Role
Who you are
- Pursuing a degree in Information Technology, Computer Science, or related field
- Basic understanding of hardware components and software applications
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
What the job involves
- As an IT Helpdesk Intern, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting with the installation and maintenance of software applications
- This internship offers hands-on experience in a dynamic IT environment, allowing you to develop your technical skills and gain valuable experience in IT support.Key
- Assist in troubleshooting and resolving hardware issues for desktops, laptops, printers, and other peripherals
- Perform hardware installations, upgrades, and maintenance as needed
- Install, configure, and update software applications on user devices
- Provide technical support for software-related issues, including troubleshooting and resolving software problems
- Troubleshoot and resolve connectivity issues for office networks, printers, and other devices
- Ensure stable and secure network connections for all office locations
- Respond to user inquiries and provide technical assistance
- Guide users on software usage, best practices, and troubleshooting steps
- Maintain accurate records of support requests, resolutions, and hardware/software inventory
- Generate reports on common technical issues and recommend solutions for improvement
- Work closely with IT team members to escalate complex issues and collaborate on problem-solving
- Participate in team meetings and training sessions to enhance technical knowledge and skills
Our take
The way we pay has changed considerably in recent years, but sending international payments online can still be time-consuming and overly complex. Thunes solves this problem by making cross-border payments quicker and easier.
Thunes allows businesses to process payments anywhere in the world, improving their revenue. The company has managed to differentiate itself from traditional payment platforms thanks to their flexibility, transparency and low cost. They have also avoided competing with payment giants such as PayPal, who they now number as a customer. Other clients include Uber, Deliveroo and Grab.
In 2023 Thunes opened offices in Beijing after entering the Chinese market in 2021. This coincides with $60 million in Series C funding that is going towards the expansion of Thunes into new markets via cross-border payments which, alongside China, include Latin America and the Middle East. This indicates a strengthened global reach for Thunes.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2023
$12m
SERIES C
Jun 2023
$60m
SERIES C
Total funding: $232m
Company benefits
- Bonuses
- Regular learning opportunities
- Volunteering opportunities
Company values
- We support personal economies and encourage global inclusion
- We build relationships, not just networks
- We take our responsibilities seriously
Company HQ
Downtown Core, Singapore
Articles
Leadership
Peter de Caluwe
(CEO & Executive Chairman)Previously served as CEO of Ogone and as CEO of Payments at Naspers.
Salary benchmarks
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