Senior Product Manager, Forethought
$180-220k
AI for customer support teams
Job no longer available
AI for customer support teams
101-200 employees
Job no longer available
$180-220k
101-200 employees
Company mission
To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
Role
Who you are
- Bachelor’s degree or equivalent in Information Technology or related field of study and 5 years of progressive experience in Product Management at a technology company
- 2 years of experience in the B2B or SaaS space
- Owning and shipping SaaS products end-to-end
- Developing and shipping new products and experiences by working directly with a designer
- Any two of the following: AI, Machine Learning, or NLP
- Technical communications with development teams to discuss and respond to feature impacts and tradeoffs
- Analyzing data and creating insights to support product efforts
- Finding product-market fit for products in development; and
- Working in a startup environment
What the job involves
- Days / Hours: Mon – Fri / 9:00 a.m. – 5:00 p.m
- Responsible for end-to-end success of a product platform, including experimentation and iteration to find product market fit
- Define product roadmap for product platform
- Regularly engage with customers to deeply understand needs. Collaborate with design and engineering to identify technical possibilities and define design options to build solutions to customer problems
- Write specifications defining why and how features should work. Identify and track key success metrics for features
- Define and communicate product plans from conception to launch. Work with Sales, Support, Customer Success, Marketing, and other departments to ensure success for customers and company
Otta's take
Sam Franklin
CEO of Otta
Forethought is an innovative artificial intelligence platform, which builds and customizes agents that then manage enterprise workflows. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.
The service provided by the company makes it possible for businesses to reduce the workload of agents, while also responding to customer service tickets more rapidly. The platform is able to deliver useful information, which enables customers to resolve issues such as password resetting or changing account settings, without needing to involve customer service agents.
Driven by intelligent algorithms, Forethought recognizes gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.
By 2024, consumer retail spend via chatbots will reach $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following the release of SupportGPT, the world's first generative AI platform for customer support, which the company built with the help of OpenAI's technology.
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2021
$65m
SERIES C
Oct 2020
$17m
SERIES B
Total funding: $91m
Company benefits
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low-ego company culture that is obsessed with feedback and helping each other grow
- Hybrid work structure that allows you to choose where you get your best work done
- Competitive medical, dental, and vision coverage
- Paid maternity, paternity, & adoption leave
- Unlimited paid time off
Company HQ
The East Cut, San Francisco, CA
Founders
Deon Nicholas
(CEO)Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.
Sami Ghoche
(CTO)Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.
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