Customer Success Manager, Zipline
$110-140k
The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses
3-5 days a week in office
Transforming the way goods move
Open for applications
Transforming the way goods move
1001+ employees
Open for applications
$110-140k
The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses
3-5 days a week in office
1001+ employees
Company mission
To open up access to emergency medical care to everyone in the world.
Role
Who you are
- 5+ years of experience in customer success, program management, or operations
- Demonstrated experience leading and driving cross-functional accountability
- Demonstrated experience owning the design, implementation, and optimization of initiatives
- Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
- Organization and analysis - you use data to make decisions, and know when and how to implement the right level of process
- Confident presenting complex solutions in a way that inspires your audience
- Familiarity with the value drivers for recurring revenue businesses
- A focus on continuous learning - it’s how we made it this far!
What the job involves
- In this role you will own the relationship with one or more of Zipline’s key strategic customers
- You will develop a deep understanding of their business models and operations that will enable you to identify how Zipine can help them revolutionize their businesses
- You will then collaborate closely with our internal operations teams to ensure that Zipline delivers results that exceed their expectations
- Finally, you will provide key insights on what new features and capabilities will deliver the biggest impact for our customers
- Collaborate with Zipline’s customers to identify their business objectives, understand their goals, and develop strategies that align with their needs
- Work cross-functionally to launch and expand Zipline’s service to customers, establish & track key success metrics, identify & solve challenges, and drive continuous improvement
- Establish regular communication with customers, lead quarterly business reviews, and maintain engagement through other touchpoints
- Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
- Proactively engage with customer stakeholders to build long-lasting trust
- Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority
Our take
Zipline is transforming the way goods move by creating the first logistics system that serves all humans equally via a drone delivery service. As the first emergency drone logistics operation, Zipline is fundamentally changing how we transport emergency medical supplies and has expanded into commercial deliveries. It's partnered with several major companies, including Walmart.
Zipline has an edge over potential future competitors as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. It is also aiming to start commercial deliveries to individual households in the near future. With big companies such as Amazon and Walmart examining “instant” delivery options, Zipline has a proven track record and the equipment and logistics in place to provide such services. 2023 funding pushed Zipline's valuation to a staggering $4.2 billion, indicating a bright future.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Apr 2023
$330m
SERIES F
Jul 2021
$250m
SERIES E
Total funding: $813.7m
Company benefits
- Generous parental leave
- Generous vacation policy
- Monthly wellness stipend
- Monthly team events
- Healthcare, vision, and dental
- Healthy, delicious meals and snacks
- Dog-friendly offices
Company values
- Customer obsession - The standard of care
- Ownership - Getting the job done
- Transparency - Breeds trust
- Continuous improvement - Tackling hard problems
- Serve Your Species - Empowering one another
Company HQ
South San Francisco, CA
Articles
Founders
Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
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