Senior Payment Associate, Starling Bank

• 2-3 years' experience within a payment processing role
• Previous experience in a back-office operations environment essential
• Strong knowledge of Current Account Switch Service, BACS, Faster Payments SWIFT and SEPA preferable
• Knowledge of payments guidelines, scheme rules and regulatory framework
• Ability to balance workload, dealing with multiple priorities and ability to work within a team in a changing environment
• Accuracy and excellent attention to detail
• Ability to communicate effectively with customers

• We're looking for a Senior Payment Associate to join our team. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time
• Being part of the Payment Operations team and being responsible for the ownership of various payment schemes (Current Account Switch Service, BACS, Faster Payments, and SWIFT/SEPA)
• Promptly dealing with queries and investigations, internally and communication with other banks
• Ensuring SLAs are adhered to
• Showing ownership and accountability for offering solutions that help and benefit our customers
• Actively seeking to improve processes and workflows
• Supporting payment processing
• Providing SME payment support to Contact Centre/Payment Operations
• Supporting incident management
• Working closely with Reconciliation's team to resolve outstanding breaks
• Maintaining existing and create new procedural documentation
• Supporting the team and dealing with ad-hoc tasks that may arise

• Applications for this role will close on 15/06

• Time off: 25 days holiday, plus your birthday as an extra freebie. You can also opt out of bank holidays and take them when works for you!
• Health insurance: Private health insurance with Vitality Health, one of the UK's leading private medical insurers
• Pension scheme
• Paid volunteering leave: We encourage all our employees to give back. You can take up to 16 hours paid leave a year, specifically to help causes meaningful to you
• Gym & cycle to work schemes: We offer discounted gym memberships and cycle to work schemes through salary sacrifice
• Perkbox: For a wide range of retail, entertainment and leisure discounts (as well as cash back) at a huge variety of businesses

Total funding: $1.2bn

Starling started life focused on consumer banking, it has since found most of its success by competing in the business banking space. Its caught up with Tide and beaten the likes of Monzo and Revolut to a more complete offering for businesses.