Senior Customer Success Manager, Postscript
$99-112k
+ Equity
More information about location
SMS marketing platform for eCommerce companies
Be an early applicant
SMS marketing platform for eCommerce companies
201-500 employees
Be an early applicant
$99-112k
+ Equity
More information about location
201-500 employees
Company mission
To make SMS the #1 Revenue Channel for Merchants.
Role
Who you are
- 4+ years of customer management experience, in SaaS marketing or ecommerce technology
- 1+ years of experience in a sales role, including Account Management, preferred
- Experience with technical products and/or demonstrated technical aptitude
- Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred
- Passion for helping customers and being a teacher
- Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person
- Proactive problem solver. High reliability and outstanding follow-through
- Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
- Ability to make any customer smile and deliver a great experience
- Receptive to feedback and quick to iterate
- Remote work experience desired
What the job involves
- As a Senior Customer Success Manager you will work with our largest, high growth customers to ensure they are successful and gain maximum value out of Postscript’s product offering
- You will do this by immersing yourself in the customers’ business, deeply understanding their goals, and ultimately building strong customer relationships
- You’ll develop creative marketing strategies and share valued best practices
- Further, you will work closely with the Customer Success management team to share customer insights and ensure that Postscript continually improves in order to best serve your customer base
- Build strong relationships and brand loyalty with our customers in general. Develop excellent advisory relationships with your assigned group of customers and ensure their continued growth with Postscript in line with performance targets
- Work alongside our Customer Account Team to increase account growth through renewals and upsell opportunities
- Continually expand your expert knowledge of your customer’s marketing, technology and general business needs
- Run best-in-class marketing strategy sessions with your customers. Share best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS
- Develop and implement compelling ways to connect with customers and fuel their growth. Actively track, support, and guide customers’s marketing efforts
- Triage technical issues with the customer and the Postscript support team
- Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Application process
- Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript
- Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position
- Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis
- Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
- Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
- Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work
- Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
Our take
SMS marketing can be an extremely effective tool for eCommerce businesses, but it can often be invasive and irritating to consumers. Postscript solves this problem by offering personalized and optimized SMS advertising.
SMS marketing is nothing new, but Postscript has set itself apart by maintaining a laser-sharp focus on Shopify stores. As a result, the company has tapped into a previously underserved market that has seen rapid, continuous growth in recent years.
As eCommerce sales via SMS continue to rise in the US, Postscript is well-positioned to lead the market, helping more merchants develop personalized, effective communication strategies that drive customer loyalty and revenue.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2022
$65m
SERIES C
Mar 2021
$35m
SERIES B
Total funding: $104.7m
Company benefits
- Work from home (or anywhere!)
- Full team off-sites in cool places
- Growth is encouraged, with lots of direct feedback
- We have fun and celebrate wins
- Culture of transparency and trust
- Flexible vacation
- Medical, dental, and vision insurance
- Equity grants
- And more..
Company values
- Fearless: Never operate from a place of fear. Making mistakes is fine. It is how we learn and grow from our mistakes where the magic really happens
- Excellence: Striving to be the #1 Team in Ecommerce, we are always pushing for the most Excellent results
- Animal: We move with urgency and default to action. We are relentless when diving into the unknown and we celebrate our teammates when they attack a problem
- Customer-first: We are obsessed with providing our customers with value. To be the #1 Team in Ecommerce, we have to care about our customers on another level
- Humility: No room for jerks and ego. We have a team- first mindset and actively embrace change. Continuous feedback is part of working toward excellence
Company HQ
South Scottsdale, Scottsdale, AZ
Articles
Leadership
Adam Turner
(Co-Founder & CEO)Previously worked in Business Intelligence at Bitium. They also co-founded Wilbits where they worked in Product and Engineering, as well at serving as a Product Manager at StackCommerce before co-founding Postscript.
Colin Turner
(Co-Founder & COO)Previously co-founded Wiblits. They also worked at Verimatrix for over 5 years in multiple roles, including Project Manager.
Alex Beller
(Co-Founder)Previously the Director of Business Development at StockCommerce.
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