Account Executive, Transcarent
$130-152k
+ Eligibility for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options
More information about location
Consumer-directed health and care experience
Open for applications
Consumer-directed health and care experience
201-500 employees
Open for applications
$130-152k
+ Eligibility for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options
More information about location
201-500 employees
Company mission
To put people in charge of their health and care.
Role
Who you are
- This role is perfect for a high performer with a proven track record of success in retention, client satisfaction and revenue growth
- 10+ years’ experience in Client Success
- Experience working in the healthcare or benefits industry with advanced knowledge of the employer health and wellness space. Start-up experience preferred
- Demonstrated record of accomplishment of high levels of retention, satisfaction, and expansion/revenue growth in the mid-market and/or labor market segments
- Experience developing and managing trusted advisor relationships with client stakeholders, including C-suite, to fully understand the client’s business strategy and measures of success
- Proven ability to drive change within complex organizations. Familiarity with TPA or Coalition client relationships a plus
- Strong analytical skills and data driven mindset focused on translating data into meaningful insights
- Flexibility and agility to work cross-functionally in a fast-paced environment
- A process-focused approach, with strong problem-solving skills and keen attention to detail
- Exceptional communication and presentation skills
- CRM experience, preferably Salesforce
- Ability to execute and prioritize multiple, competing priorities in a high growth environment
- Experienced with and able to effectively manage ambiguity
- Ability to travel at least 30% of the time, with overnight travel included
- Bachelor's degree in business or related field
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
What the job involves
- We’re looking for an entrepreneurial, enthusiastic individual to join our quickly growing Client Success team
- As an Account Executive, you will focus on building and cultivating deep client relationships and lead the strategic vision to ensure the long-term health of mid-market employer clients, resulting in long-term partnerships
- You will have direct responsibility for client renewals, contracting lifecycle and product and membership expansions
- You will own all aspects of the client relationship – strategic and tactical – while driving member engagement in Transcarent Care Experiences
- Build trusted relationships with clients and stakeholders proactively managing service delivery to accomplish client goals of clinical quality and financial outcomes yielding satisfaction, profitability, and retention
- Own the client relationship from deal closure, through implementation, to ongoing success, assuring client loyalty as measured by high client satisfaction scores
- Become a trusted advisor to the client by developing a deep understanding of the client’s benefits ecosystem
- Develop, maintain and present quarterly and/or annual account development strategies
- Identify and advance growth opportunities to achieve attainable upselling objectives through a consultative selling approach
- Manage end-to-end renewal and retention strategy
- Leverage Salesforce to track activity and maintain an accurate pipeline and revenue forecast – rigor and discipline is a must
- Plan for and carry out highly effective client meetings and presentations that educate clients and consultants on Transcarent's end-to-end health and care experience platform
- Synthesize client reporting data that crafts a story of value delivery, clinical and financial outcomes, and overall performance
- Collaborate with the client and internal teams to develop a comprehensive marketing and member engagement strategy to increase member participation and utilization
- Identify and convert key client contacts into Transcarent advocates, securing their participation in reference activities
- Develop and lead client training, including open enrollment events, benefit fairs, union events, and leadership meetings, both onsite and virtual, to promote Transcarent services
- Champion client needs within the organization and inspire a company-wide culture of client success
- Form and implement predictable, repeatable, and scalable processes, establishing an infrastructure that integrates efforts and accountabilities to improve Client Success framework
Our take
More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality and increased friction, as opposed to self-insuring through a traditional insurance company.
Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.
The business has grown steadily, merging with BridgeHealth and partnering with Walmart, and now serves over a million members across the US. With a substantial amount of funding, Transcarent has entered the world of healthcare Unicorns.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
May 2024
$126m
SERIES D
Jan 2022
$200m
SERIES C
Total funding: $424m
Company values
- People - We put our Members first, believe our People are our greatest asset, and strive to be the best partners
- Active Learning - We constantly aim to improve and help one another grow by asking “how can I do better?”
- Care - We are driven by our mission and put care ahead of cost - treating everyone with compassion and empathy
- Energy - We are doers - we move quickly and with good judgement
- Results - We deliver measurable results and bring a results-oriented mindset to every challenge
Company HQ
South Park, San Francisco, CA
Articles
Leadership
Glen Tullman
(CEO)Former CEO at Enterprise Systems, Allscripts and Livongo and Founder & Managing Partner at 7wireVentures for 7 years.
Snezana Mahon
(COO, not founder)Qualified pharmacist with experience as a Vice President at Evenorth and Express Scripts prior to being made COO for Transcarent.
Praful Kaul
(CTO, not founder)An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering prior to becoming CTO for Transcarent.
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