Senior Associate of New Verticals, Strategy & Operations, DoorDash
New Verticals, Strategy & Operations
$84.6-141k
Pay dependent on location
Local food delivery platform
Open for applications
Local food delivery platform
1001+ employees
Open for applications
$84.6-141k
Pay dependent on location
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You solve problems from first principles. You’re excited to think innovatively, and you resist “this is how it’s always been done” thinking
- You are an operator. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re also able to think long-term. You will experience our operation first hand, to inform your strategy
- You’re analytical. You’re comfortable building complex SQL queries across multiple data sources and have experience with data visualization and dashboarding tools
- You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
- You have 3+ years of experience. You’ve succeeded in high-performing cultures (tech, operations, strategy, consulting, banking, or a related experience)
- You have a completed Bachelor’s Degree
What the job involves
- As a Senior Associate, you will play a critical role in driving growth and success to the business you support
- You will dive into data to identify customer pain points, define growth areas and run operational experiments to test and learn new ways to operate
- You will have the opportunity to work on initiatives ranging from consumer growth, merchant excellence, quality improvements, expansion efforts and so much more
- We are currently operating in a hybrid model, some time in-office and some time remote but it is quite flexible
- Build. You’ll have your fingerprints all over DoorDash’s New Verticals business, across small, medium and enterprise businesses. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details
- Strategize. From first principles, you’ll support in developing the optimal strategy for best serving our customers
- Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans
- Analyze. You’ll analyze the customer and use that data to inform strategy. You’ll assess the operational and financial impacts of your decisions, and iterate based on data
- Given we have multiple roles open on this team at the Senior Associate level, you’ll be considered for all the roles we have open and we align based on interview performance and business priority the best mutual fit after a completed interview process
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Articles
Founders
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 29 more jobs at DoorDash