Technical Customer Support Consultant, IDEXX
Nordic Language and English Speaker
Veterinary diagnostics and cloud veterinary software
Job no longer available
Veterinary diagnostics and cloud veterinary software
1001+ employees
Job no longer available
1001+ employees
Company mission
To enhance the health and well-being of pets, people, and livestock.
Role
Who you are
- You are have a natural affinity for helping customers, you’re self-motivated, stress-resistant, and have an empathetic nature
- You are fluent in Swedish and/or Danish and/or Finnish and/or Norwegian and English
- You have a willingness to learn and it helps if you are experienced in a technically related field, preferably within a veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support is a plus
- Strong written and verbal communication skills in one of the languages above; strong interpersonal skills with the ability to establish rapport quickly
- Strong organizational skills, especially in a multi-tasking environment
- You are available full-time
What the job involves
- This is a Technical Support role for our veterinary diagnostic products. We are looking for a fluent Nordic speaker with business English skills
- Our Technical Support Consultants are the direct line between IDEXX and our customers
- That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy
- As the first point of contact between IDEXX and our customers, our support professionals are vitally important
- In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive
- Support consists of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues
- Determines customer needs, researches and provides solutions, coordinating with other team members as needed
- Ensures ongoing customer satisfaction and continuing strong customer relationships
- You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges
Our take
IDEXX was founded in 1983 to run diagnostics for Veterinary Practices of all sizes. Some of its software products include Cornerstone, Ezyvet, Neo, VetConnect PLUS, and more. It also provides solutions for livestock, poultry and water testing.
The global veterinary practice management software market, characterized by increasing awareness of animal health across the globe, is expected to reach over USD 1.59 billion by 2030.
IDEXX continues to develop innovative products such as its most recent Vello, a pet owner engagement software. This engagement platform tackles the age-old problem of communication clarity between veterinary professionals and customers. IDEXX's broad product range and generous funding rounds exemplify its place as a leader in the veterinary software market.
Steph
Company Specialist
Insights
Company
Company benefits
- Work From Home Opportunities
- Contribution To Pension plan
- Medical Insurance
- Life Insurance
- Annual Leave
- Virgin pulse
- Maternity and Paid Parental Leave
- 24/7 Employee Assistance Programme
Company values
- Achieve and sustain market leadership
- Exceed the expectations of customers
- Empower and reward our employees
- Innovate with intelligence
- Cultivate entrepreneurial spirit
- Contribute to our communities
Company HQ
Westbrook, ME
Articles
Leadership
Jay Mazelsky
(CEO (Not Founder))Currently Board Member at Dentsply Sirona. Previously Senior Vice President at Philips Healthcare and worked at Hewlett Packard between 1988 and 2001.
Salary benchmarks
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Diversity, Equity & Inclusion at IDEXX
- IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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