Senior UX Researcher, Lightspeed
Hospitality
+ Lightspeed share scheme
3-5 days a week in office
Point of Sale & commerce platform
Be an early applicant
Point of Sale & commerce platform
1001+ employees
Be an early applicant
+ Lightspeed share scheme
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- 4+ years of experience conducting digital consumer facing ux research on a variety of devices/platforms (desktop, smartphone, tablet) and working alongside cross-functional product teams
- Experience with numerous user research methods, including in-person and remote moderated one-on-one sessions, concept testing, online qualitative tools, survey design, card sorting, tree testing, iterative prototype testing, contextual inquiry, ethnography, A/B testing and experimentation
- Experience with a broad set of quantitative research and analysis methods, including task performance-based analysis, multivariate testing, and various statistical data analysis approaches (cluster, conjoint, factor, etc)
- Experience building, facilitating, and leveraging remote/in person workshops for the purposes of strategic alignment, research, and/or ideation
- Proven ability to strategically identify, scope, and prioritize impactful research projects alongside cross-functional stakeholders and leaders
- Experience with creating, owning, and executing upon complex research roadmaps
- Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time
- Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment
- Bachelor’s degree required; advanced degree preferred in research, psychology, social science, engineering, or a related field
- Proven ability to identify and execute creative and effective user research approaches
What the job involves
- We’re looking for a Senior User Experience Researcher to join our centralized UX Research team. You will lead research initiatives with a primary focus within our Hospitality product vertical. Collaborating closely with product managers, designers, and cross functional research partners, you will own the research process across all stages - from generative discovery to iterative evaluation
- Lead the identification and scoping of research opportunities that align to business objectives and the construction, socialization, and execution of a research roadmap for a product vertical
- Deliver a diverse range of generative and evaluative research projects from end to end, expertly leveraging a variety of qualitative and quantitative research methods
- Establish and develop relationships with cross-functional product squad members (ie. Product Designers, PMs, Eng) and leaders, while growing a culture where product decisions are deeply rooted in consumer needs
- Collaborate effectively with the CX, Data Analytics, and Market research teams, leveraging data from various organizational sources to inform research initiatives
- Design, craft, and and facilitate workshops and/or labs, with internal and external participants
- Scale UX research by upskilling and empowering designers to perform research through coaching of UXR methodology
- Partner with other UXRs to co-create the research practice (ie. culture, operations, impact), through building new pathways, systems, and ways of working
- Demonstrate ethical considerations in user research. Uphold data privacy and user rights throughout the research process
- Flexing your skills and previous experiences from other industries and/or roles to not only innovate our product, but also how we do research
- Learning new skills and engage in thought leadership, inside and outside of the organization
- Participate in conferences, courses, and activities to enhance skills
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
35% female employees
7% employee growth in 12 months
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO, not founder)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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