Head of Product, Gusto
Experience Platform
$212-290k
Salary dependent on location
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$212-290k
Salary dependent on location
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 10 or more years of experience in in product-driven roles, ideally with at least some of that focused solving platform-related problems
- Demonstrated experience scaling platform products, including proven strategies to drive internal adoption of new methods, patterns, and capabilities through motivating and inspiring
- Strong technical acumen with the ability to understand and debate tradeoffs and approaches around how architecture and data models inform what we build and how we build
- A high standard, systems-first approach, and strong point of view for the user experience informed by customer empathy, research, data, and customer support insights
- Strong product opinions, including the ability to tell a story about where we’re going that is clear and inspiring, and work with teams to map dependencies, risks, and tradeoffs to increase velocity and make the vision real
- The ability to inspire and motivate a cross functional team including PMs, designers, engineers, data scientists, and other partners
- Tenacity, directness, and the ability to build relationships across the organization, including with app leads and execs, designed to increase understanding of what we’re doing, why, and to drive velocity of adoption of our platform capabilities
- A long view and strong opinion on where we’re going and what it will take to get there as one Gusto
What the job involves
- Gusto is looking for a senior leader to drive and execute on the cross-functional strategy for our People Operating System (OS) teams, a team of more than 40 people across Engineering, Product Management, Design, and Data Science
- This role will be empowered directly by our Chief Design Officer who is also the Head of Core Experiences and will play a critical role in how we design, build and drive internal adoption of our foundational experience platform at Gusto including:
- Core data models and technical architecture: Enabling Gusto to scale a great experience quickly well into the future
- Commons experiences: Scaling our approach to the foundational experiences (ex: navigation) that our app teams build on top of to ensure teams can move quickly and our customers experience Gusto as cohesive and easy to use
- Reporting platform: Building a reporting platform that helps customers get the information they need to make great decisions and enables app teams across Gusto to make their data available via reporting and data viz
- Communications: Modernizing our customer communications technology to empower Gusto teams to effectively reach customers across web, mobile app, email, and SMS channels
- Permissions, roles, and automations: Driving a deep understanding of the employee lifecycle and how companies work together in the real world to enable simpler, less manual, and more streamlined workflows
- Driving the cross-functional strategy, execution, and impact for People OS teams
- Working across the company to increase adoption of platform capabilities and patterns in a systematic, measurable way across Gusto
- Building a culture of understanding and enthusiasm for our platform work that leads to greater productivity and higher quality and cohesion of the experiences we ship to customers
- Empowering a team of senior R&D people, creating alignment, clarity, high morale, driving quick but informed decision making, and helping them get unblocked
- Stakeholder and broader Gusto communication of vision, strategy, and expectations, and stakeholder alignment via driving monthly and quarterly reviews with executives
- Holding a high standard for our UX by thinking across our stack (data models and architectural decisions to the way those influence and impact what we show in the UI)
- Getting in the weeds with very senior IC leaders across engineering, design, data, and product to discuss trade offs, define the green path, and help advance great decisions
Otta's take
Xav Kearney
CTO of Otta
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Founders
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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