Customer Service Representative, Bally's Interactive

• Experience in customer service

Desirable

• Acts as a first point of contact for customer issues, questions and requests, providing best in class client service whether it’s by phone, email or live chat
• Where necessary, provide coverage for our community chatrooms to ensure a engaging environment for players
• Personally deliver a frontline service to customers that (as a minimum) meets their expectations while also resolving their queries/questions/enquiries at first point of contact wherever possible
• When required, escalates situations to appropriate management or other departments to determine the proper course of action and provide a solution
• Respond to emails, live chat and telephone calls from customers in a professional manner and in line with the Customer Service Quality Guidelines
• Leverage product knowledge to assist customers in playing Casino, Slot, and Bingo games and in placing sports wagers
• Encourages customer participation in promotion opportunities
• Maintain records of customer interactions and transactions using the available database and customer contact management tools
• Collect and disseminate customer feedback on promotions, products, operations, or any other aspect of the business to Marketing, Gaming Finance, or Operations as applicable
• Perform related work or additional projects as required by the business including outbound calls

• Up to 10% annual bonus
• Career pathways and development opportunities
• Private healthcare scheme
• Enhanced Maternity/Paternity/Adoption leave pay
• Cycle to Work scheme
• Wellhub
• Life Assurance (3 x salary)
• Contributory Pension Plans
• Bally’s Perks - employee discounts portal

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and an ecosystem of products across sports betting, iGaming, free-to-play, and daily fantasy sports spectrum.